Transaction/Return Policy - Winner must make payment within 2 business days upon receipt of email notification on successful auction.
- Shipping tracking number will be sent to bidder.
- Winner is allowed to return item back to the seller within 5 days after item is received.
- Seller must be informed of the reason for the return.
- Shipping cost for return is at the account of the bidder.
- Joy Bidding will be reported. Please help to create a better online buy and sell environment.
We accept payment via:
Paypal - VISA, MasterCard and American Express credit cards.
Internet or ATM Bank Deposit to Maybank, CIMB and Public Bank.
What currency do you use?
We process all orders in Malaysian Ringgit (MYR) for both local and oversea purchase.
Where do you ship?
We ship everywhere in Malaysia and everywhere in the world!
For all locations outside Malaysia - the client is responsible for all custom duties and taxes. Kudos Outdoor is not responsible for lost packages.
How much does it cost and how long does it take?
Express shipping on order starts from RM 6 for West Malaysia and RM 8 for East Malaysia.
Our goal is to have your package delivered to you within 2 business days after we receive your payment.
*Estimated time of arrival does not include - weekend, holiday, custom clearance, etc,
We will email you with your parcel tracking number when your order has been shipped.
Your item(s) will be courier by POS Malaysia Poslaju
100% Aunthentic and Original?
YES! We proudly showcase authentic Deuter, Osprey, Everki, Karrimor, Golla and all of the first rate authentic brand backpack, accessories, outdoor gadgets offering you the safest and most pleasant experience to purchase luxury goods online.
Kudos Outdoor is located in Bangsar Kuala Lumpur, is internationally recognised as the leading Full Service Outdoor Company in the purchase and sale of the finest and most opulent authentic goods.
This is our assurance to you that you can take any authentic purchase from us into their appropriate boutiques with absolute confidence today, tomorrow or next year.
What's your return policy?
Kudos Outdoor offers a 7 days no hassle exchange or refund for unused items. This excludes clearance items.
How do I request a refund?
To request a refund or exchange, simply drop us an email at firstname.lastname@example.org within 7 calendar days of your goods receipt.
Our customer service representative will send you a Return/Exchange Request Form to fill up Please allow approximately 2-3 business days for us to refund the money to your account upon receipt of your Return/Exchange request form. Shipping cost for initial order is non-refundable.
I want to exchange my item but I'm not sure which item to pick!
Don't worry! Exchange is available for another item of the same purchased value or same item in a different color. If you require more advice on product design, one of our Kudos Outdoor sales consultants will be more than happy to guide you to the design which fits you best. Shipping cost for replacement item is applicable.
CANNOT FIND AN ANSWER TO YOUR QUESTION?
We will be happy to receive your enquiry via email and get back to you the soonest we can. Simply drop us an email at email@example.com. We will definitely reply within one business day!
Questions & AnswersDo you have any questions to ask merchant about this product
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.