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Within Malaysia ,Ship By: Courier Services,Self Collect
1.61 (kg or dimension)
Brand : DICKEN
Model / SKU : LTDK0009
Conditions : New
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We offering below payment gateway:-
Sure Reach Courier
How much is shipping?
The shipping price is auto-calculated based on your shipping address and weight / dimension.
To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout.
The shipping cost will be calculated after you've enter your shipping address.
Do you ship to my area?
We are currently shipping to Malaysia only.
When will my order arrive?
Under normal circumstances, you get to receive your order within 5-7 business days (7-10 business days for East Malaysia) from the day you place your order and make payment.
For offline bank transfer, please allow additional 3 business days.
Can I track the shipping?
Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.
Sure REach Tracking: http://www.sure-reach.com/services/courier
Note: Sometimes the tracking number is not working yet because your order has just been shipped.
Try to check again in 24 hours and the information should be available.
What if I haven't received my order?
Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.
If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.
Returns and Exchanges
Prices and availability of goods display on the web site are subject to change without notice.
We reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions.
Our return policy allows for item(s) return and exchange with replacement item(s). NO Refunds allows.
AFTER PAYMENT MADE, CANCEL ORDER IS NOT ACCEPTABLE.
NO REFUND ON ANY MONEY FORM.
If you order any item which is already out of stock , you can only exchange with others same amount item but NO Refund allows.
However, we do have a couple simple requirements for processing a return.
You may want to return your order due to any of the following reason:
Unless otherwise stated in the product description, the general guidelines for returns / exchanges are as follows:
It is within Fourteen (14) Working days from the delivery date, which is subject to confirmation with us either by email or telephone. You have proof of purchase (order number, buying invoice, delivery note, bank statement)
The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
Warranty sealed items must not be opened.
Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
Items to be sent back to us with their original packaging, in a re-sellable condition.
Discounted/ special priced items are final sales and will not be eligible for exchanges.
Other not eligible for exchange products included Free Gifts, Food and Beverage, Flower , Special Custom made item and products with a limited period of use.
Exchange Items should be sent to us at Customer’s own cost.
Delivery or shipping fees are not refundable.
Delivery fee for the replacement items is to be borne by the customers.
We regret that we cannot be responsible for loss or items damaged on the way back for an exchange.
Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by normal post.
We reserved the right to decline the returned items if the above requirements are not fulfilled.
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