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Shipping and Delivery Policy
All prices on our website do not include postage and packing, which will be added at the checkout
Shipping Method and Tracking
Default shipping method using Pos Malaysia or KTMD courier service , a tracking number will be provided.
Once we have posted your item, we will send you a tracking number, by then you can keep track with your item from
1. http://www.pos.com.my/pos/homepage/homepg_track.aspx with your consignment number details
2. KTM Courier Services Customer Hotline at 03-2274 3648 with your consignment number details
Sorry, We currently only ship within Malaysia and Singapore. We would consider shipping to other countries in the near future. Please contact us to check.
Please allow 2-10 working days for Peninsular Malaysia, Sabah, Sarawak and Labuan for your order to arrive, this excludes weekends and public holidays.
** Please note that for Pre-order item, delivery takes about 2 weeks + time.
Delivery charge will be based on the weight of the total goods ordered which can be reviewed during checkout. Generally, your total delivery cost will be shown to you online during your checkout process.
We will only ship to addresses provided in the billing address or shipment address provided during your purchase. Please ensure correct addresses and reachable phone number are provided when completing your order.
- If items do not get to you within 5-14 business days for Peninsular Malaysia or Sabah and Sarawak, kindly contact our us for assistance.
- We will not responsible for any damage caused during shipping / post delivery / lost, but we will try our best make sure that your item has been packed safely to avoid damage.
- We are not responsible for shipping charges of returned packages due to missing collect or wrong sending information provided. If you are not at home when the delivery attempt is made, you will accept a receipt and ask to self collect at nearest post office, please collect it within 14 day.
- If the parcel return to our site, unfortunately in these circumstances we may have to charge you a further delivery fee to re-arrange delivery.
Received Incorrect Order
- If you've found that an item is missing from your order or received an incorrect item, do let us know straight away by contacting our Customer Service, We will arrange a re-delivery or your order as soon as we can.
- If product ordered out-of-stock ,We will contact you immediately to confirm a replacement / refund / other instructions.
- Availability and Substitutions :
- If for any reason some goods are out of stock, or any reason beyond our reasonable control, our Customer Service will contact you and inform that if we have similar product that we can substitute or being delay in the delivery process until goods out of stock is being delivered to warehouse.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on igMobile Holdings's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on igMobile Holdings's web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by igMobile Holdings Sdn. Bhd. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on igMobile Holdings's web site are provided "as is". igMobile Holdings Sdn. Bhd. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, igMobile Holdings Sdn. Bhd. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall igMobile Holdings Sdn. Bhd. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on igMobile Holdings's Internet site, even if igMobile Holdings Sdn. Bhd. or igMobile Holdings Sdn. Bhd. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on igMobile Holdings's web site could include technical, typographical, or photographic errors. igMobile Holdings Sdn. Bhd. does not warrant that any of the materials on its web site are accurate, complete, or current. igMobile Holdings Sdn. Bhd. may make changes to the materials contained on its web site at any time without notice. igMobile Holdings Sdn. Bhd. does not, however, make any commitment to update the materials.
igMobile Holdings Sdn. Bhd. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by igMobile Holdings Sdn. Bhd. of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to igMobile Holdings's web site shall be governed by the laws of the State of Selangor Darul Ehsan without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
- Cancellation and Return Policy :
- All goods sold and sent are non-refundable, We make an effort to check and make sure that your item is in good condition before we pack and deliver. After which, we will not be liable for any loss or damage caused during delivery of goods.
- Orders can only be cancelled if they have not been shipped out yet, if the item you want to cancel has been shipped, the order cannot be canceled.
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