PAYMENT INSTRUCTIONS

Notice: YL Camera Do Not Accept Cash Deposit

YL Camera DO NOT accept cash deposit. It's raises issues for both buyer and seller.

• Customers can't bank in the exact amount as bank cash deposit machine only accept big notes.
• We are unable to refund the extra amount made by customers since ALL express couriers/postal services in this world forbid sending money in parcel.
• Customers not happy with the extra amount paid and file complain to Tribunal For Consumer Claims.

If you do not/unable to apply bank account/online banking/credit card due to certain reasons, you may ask someone who does to help make payment. If you are in Klang Valley you can visit our store anytime.

If you insist to pay via cash deposit machine, order will not be processed. No refund will be given. Please ask the bank you make deposit to withdraw back the cash for you.

Thank you

For payment, we offer three local banks online transfer, bank transfer and credit card.

1. Maybank2u
2. Public Bank PBe Online Banking
3. RHB Now
4. Interbank GIRO (IGB)

At checkout, please choose the preferred payment method and the system will guide you through the rest. You may also refer to the following info to make payment.

MALAYSIA

We ship to any address in Malaysia using GD Express and CITY-LINK Express courier service. All express couriers cannot ship to P.O. BOX and jail. For high security premises such as military base, special government building, please check with your security/admin for more information prior making orders.

Insurance

All parcels are being insured. Customers do not need to make any special request on shipping insurance. YL Camera take full responsibility for any damage or lost during delivery. Please read our Returns & Exchange Policy for more info.

Tracking

Once the parcel is shipped out, we will send you the tracking link via email and Whatsapp.

Delivery Time

All shipping dates are in business days. Business days is Monday to Friday only, excludes all public holiday. All express couriers and postal services in Malaysia only operate half day on Saturday. We therefore cannot assume courier service will make delivery on Saturday.

In stock items are shipped out next business days after order is placed. Shipment will arrive the next following business day. Shipment to rural areas will take additional 1-2 business days especially rural villages, towns and islands in Sabah & Sarawak.

Pre-Order

Pre-order items are imported goods and shipment from overseas could take up to one month or longer depending on manufacturer stocks availability.

For orders with in stock and pre-order items,

• If in stock item we will ship out the in stock item next business day. Pre-order item will ship out once stock is available.

INTERNATIONAL

For international shipment, we ship to Singapore and Thailand using TNT express courier. At checkout the system will automatically calculate the shipping charges.

For other countries, please email us at barock@ylcamera.com.my to get shipping quotes.

WARRANTY POLICY

All items sold by YL Camera are warranted solely by the manufacturer/distributor. All items needing repair should be sent to the manufacturer/distributor directly for service. In the event that customer choose to send in warranty claim items, customer will be responsible for paying all shipping charges. Warranty card (if applicable) and sales slip must accompany all items.

YL Camera is not liable for lost or damage results from return shipment.

YL Camera is not liable for the time length manufacturer/distributor takes to perform warranty service.

YL Camera is not liable if the manufacturer/distributor fails to perform warranty service.

All used equipment sold by YL Camera has a 90-days warranty.

There is no implied warranty of merchantability or fitness for a particular purpose on any item sold by YL Camera.

YL Camera will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. YL Camera liability is limited to the monetary value of the merchandise.

To send in warranty claim items, please ship to:

YL Camera Services Sdn Bhd

Lot G-027&027B, Ground Floor,
Plaza Low Yat, No.7, Jalan Bintang,
Off Jalan Bukit Bintang, Bukit Bintang Central,
55100,Kuala Lumpur.

Tel: +6017 378 5629

RETURNS & EXCHANGE POLICY

All goods sold and delivered are NON-REFUNDABLE, RETURNABLE, EXCHANGABLE without prior written approval. For returns & exchange, please send us an email at sales@ylcamera.com.my

MALAYSIA AND SINGAPORE

Returns (Applicable for online purchase only)

YL Camera return policy lasts 7 days. If 7 days have gone by since you receive the items, unfortunately we can’t offer you a refund or exchange. Received date is the date the parcel is delivered, as shown on express courier tracking system.

To be eligible for a return, the items must be unused and in the same condition that you received it. The items must also be in the original packaging.

Several types of goods are exempt from being returned. Wear and tear goods such as filter, cleaning tools, chemical and film cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Pre-order Items

Pre-order items are specially ordered for customer. Pre-order items are not entitled for return or refund.

Clearance Items

Clearance items are not entitled for return or refund.

Gift Items

Gift items that comes with the purchase items are not entitled for return or refund.

EXCHANGES (APPLICABLE FOR ONLINE PURCHASE ONLY)

Defective or damaged items are entitled for one-to-one exchange. Exchange item will only be shipped out once return items receive.

Exchange item out of stock

In the event that the exchange item is out of stock, another similar product will be recommended to customer. If customer do not wish to exchange, full refund will be given.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at sales@ylcamera.com.my

Shipping

To return your product, please ship to:

YL Camera Services Sdn Bhd

Lot G-027&027B, Ground Floor,
Plaza Low Yat, No.7, Jalan Bintang,
Off Jalan Bukit Bintang, Bukit Bintang Central,
55100,Kuala Lumpur.

Tel: +6017 378 5629

For returns, customer will be responsible for paying shipping costs for returning items. As such shipping costs are non-refundable.

For exchange due to defective or damaged, YL Camera will reimburse the shipping costs in full.

YL Camera take no responsibility in the event of lost or further damage results from return shipment. Please send back using any local courier service (Poslaju, GD Express, CITY-LINK). YL Camera only reimburse local courier shipping costs. YL Camera does not reimburse international courier (DHL, TNT, FedEx, UPS) shipping costs.

International (Exclude Singapore)

Due to the high cost of international shipping shipment, customer will be responsible for all return and exchange shipping costs.