My Joyful Paws currently accepts following forms of payment. Direct Bank into our Maybank Account. Or credit card (Visa, Master Card) via PayPal Services. Please indicate your form of payment for us to send you the correct invoice. Prices for the products and services offered via the site may change at any time and we do not provide price protection or refunds in the event of a price reduction or promotional offering.
COURIER SERVICE PROVIDER : PosLaju or GDEX
Free standard delivery is valid for all orders MYR60 or more after promotions and discounts are applied to all states within Malaysia. Gift cards, packaging and prior purchases do not qualify towards the minimum purchase requirement. We offer free delivery service to all our special customized boxes and The Joy Box.
** For wet food purchases above 1kg there will be a delivery charge. Please note.
DELIVERY LEAD TIME
Please note that majority of the items are send out within 3 days of payment. Somehow there are some accessories product that is not in our holding but with our third party warehouse, we will ensure that all items be send out within 5 days of payment received. For item delivery timeframe we always indicate on our product information page. And as we are using third party courier services, it is also subject to peak periods and also circumstances that will result in delay of delivery of goods. For The Joy Box subscription, all boxes will be send out on the 15th of the month, therefore please give 3 days grace period for the items to get to you. For areas within East Malaysia duration may be longer.
We do not offer delivery out of Malaysia as off yet but our Singapore customers can choose to pick up the boxes from various locations pre-arranged with My Joyful Paws. Please contact us to make such arrangement. A fee of MYR10 shall be charged for such arrangement.
We provide various ways in which clients may submit their orders to us. One of the ways is via our ordering form. Please filled in all required information with items you wish to order and we will send an acknowledgement email with the total amount and bank in details to your account within 24 hours. We also accept orders via email : firstname.lastname@example.org or via our Facebook private messaging system. You may contact us in any such ways to make order. We are also partners with several other online marketplaces in which you can conveniently place your order. All payment should be made within 3 days of the confirmation emails. If payment is not received within the stipulated time order is consider cancel.
PRODUCT ADVERTISING and PRODUCT DEscriptION
We will provide certain information and description about third party products and services in our Pawduct Information column. We do not warrant that product description or any prices that are referenced are accurate, complete, reliable or error-free. Your rights with respect to third party products and services are solely as provided by such third party in the documentation accompanying such products and services except set forth by My Joyful Paws. You agree that My Joyful Paws is not liable in any way for the accuracy, completeness, timeliness and correct sequencing of Product Description and for any decision made or action taken by you relying upon the Product Description.
Warranty and Return Policy
If for any reason a shipment is lost or damaged you need to notify us within 7 days of purchased.
If a product is defective you may return it within 7 days of your receipt of product and we will refund or replaced such item based on our evaluation. No returns of defective will be accepted after 7 days of receipt. When returning the product it is your responsibility to take reasonable care to see that the products are not damaged in transit and are received by us at our address enclosed to you.
All refunds are at the sole discretion of My Joyful Paws and subject to any applicable return, shipping exchange policy.
Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.