- If you haven't received your order within 8 business days after you've placed your order and made payment, please check your order status in lelong. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.
- Track your shipping status via the courier's site provided above. Check with the respective courier company to see if they're holding your order and contact us if they're unable to locate it.
- It is buyer responsible to bear the resend shipping cost if order return to us by courier service with No Claim or Wrong Address Provided by Buyer.
All items sold are not exchangeable or refundable.
Full refunds guarantee in case out of stock after payment made.
Buyer cancellation after payment made, cancellation admin fee will be deducted on the refund amount.
There might be some color difference compare with actual items due to lightning and individual monitor display setting.
We reserve the right to amend our terms and conditions without prior notice when it deemed necessary.
By placing an order with us, you agree to be bound by the Terms and Conditions.
Warranty and Return Policy
- All item(s) are checked/tested carefully for defects and wrap securely to prevent damage during transportation prior to shipping out to our customers. However we provide one to one exchange if found faulty within 7 days after item(s) received by customer. Report of faulty after 7 days strictly not entertain.
- Customer responsible to contact seller to request replacement and state the reason before returning item(s).
- Customer is responsible for paying shipping charges when returning item (please use standard shipping method). It is customer responsibility to ensure that item(s) are returned in the same condition when you received it.
- We will bear the return cost with terms and condition applied.
- If the item(s) no fault found after inspection, customer has to pay shipping to send back.
- If we sent the wrong item(s) to you, we will bear the resend shipping cost.
- If problem found after inspection, new exchange unit shipping cost will bear by seller.
- NO claim or NO warranty once broken / damaged by hand customers.