Last Updated @ 2/17/2019 2:59:07 PM
Your order is shipped directly from our store via PosLaju, Skynet or any other reputable courier service upon confirmation of full payment.
For bulky or high value items, we provide door to door service per case to case basis.
Domestic shipment (within Malaysia)- Shipping may take 1- 2 business days from the date of shipment.
Damage and Missing Items
In case of the parcel has been damaged or have missing items. Please notify us by phone 03-7806 3622 or email us within 3 business days of receipt.
For damages, please provide us a description and photo of damage to the item as well as the condition of any packaging via email.
Out of Stock Products
In the event of item you order is out of stock, we will notify you within the next business day of your order.
Our shipping partner as below,
- Poslaju and Skynet
Door to door delivery in Klang Vally for bulk items per case to case basis.
if you are NOT 100% satisfied with your purchase for any reason, we will glad to accept returns of packages within 3 days of the received date and issue a full refund, provided the product
However, this does not apply to the Sales, Clearance, Items with Base SKU starting with initial S (example- SKU Sxxxx_xxxx) and in which items already mentioned no refund nor return, will not be entitled for this. Also, we cannot extend this return policy to resellers of our product.
Please request for return or exchange by emaiing us at email@example.com within 3 days of order is received. You have to include the following details in the email:
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions
In most cases, you will need to bear the shipping charges for returning the item to us. However , if we send the wrong or defective items to you, we will bear the cost of return shipping (standard shipping mehod)
Once your return is received and inspected by us, your refund will be processed and we will contact you to arrange the refund.
Please note, before you ship anything back to us, please email firstname.lastname@example.org for complete return instruction.