We provides a 1 Year Manufacturer/Distributor/Supplier Warranty on major products unless otherwise stated on above. For 2nd year or above warranty, buyer may send back to us also but we will charging a service charge for sending warranty. The warranty covers any hardware defects and excludes any software issues, act of god, power surge, neglect, or unauthorized repair/modification (Kindly refer products manufacturer warranty policy for more specific details).
We honoring the warranty if the products went wrong. All sales are final and under no circumstances will a refund be given. In the unlikely event a warranty issue does arrive we will fix or replace the product within 30 to 45 days of receiving the RMA item. returning and sending back transportation fees both ways at buyers own cost. Buyers also may send it back directly to our Showroom Service Center for the warranty process. Our service representatives will be glad to assist you.
One To One Ex-Change
We allowed one to one ex-change for those item death on arriving. Please direct contact seller and return back the item with full original packaging within 7 days only. We will ex-change one new unit to you (TnC). Visible psyhical damage will not be entitle one to one ex-change.
Out Of Stock
We cant ensure that all product in live posting are in-stock. Live products will only update from time to time. If the item you order is out of stock, you will be informed with the option to change other product or cancel your order and get refund. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.
Due to our product is selling at lowest price and we got lelong system automated combine shipping calculation limitation. Sometimes some heavy product combine shipping will not be calculate accurately especially for Sabah Sarawak. Therefore we got the right to request buyer to top-up for the POS LAJU shipping charges or else we will shipping via POS MALAYSIA PARCEL SERVICE only. Shipping charge will be depends on courier company charge on us. No combine shipping available for big size product like ATX CASING, PRINTER, MONITOR, SPEAKER, UPS.
Every effort is made to ensure your satisfaction. If you are not happy with a service or product, kindly contact us. We will do our very best to solve the problem.
1. Goods sold are not returnable, exchangeable or refundable otherwise a cancellation fees of 30% on purchase price will be imposed.
2. All items comes with warranty. Anything can contact back seller. We got sales history on every transaction using your lelong id / email / handphone. No receipt require for warranty. Warranty shall follow the terms and condition of manufacturer.
3. Transportations of goods and all costs incurred will be borne by the purchaser.
4. Warranty on all products sold is considered null and void under one or all of the following conditions :
Installation of software/hardware or maintenance not performed according to manufacturer specifications
The products serial number or warranty label has been altered, tampered or removed
Physical damage to the products caused by purchaser due to neligence or abuse