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Last Updated @ 2/8/2020 11:08:57 AM
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Warranty Return Policy
Warranty granted for all goods sold by WhiteEastern.com within 7 calendar days upon delivery of parcels.
Returned products must be in the same condition as you received, and in the original box and / or packaging. The receipt must be delivered back with the item returned; if not, the return will not be accepted.
All return shipping costs will be borne by customers.
All costs incurred for replacement / refunds due to inaccuracy of deliveries that differs from official orders will be fully covered by WhiteEastern.com.
All returns should be made only via registered courier / mailing services with mail tracking details, should there be cases if the returning parcels goes missing during the returning trip, WhiteEastern.com will not bare responsibility.
Ineligible Returns / Replacements
We will not accept returns for replacements for any item that has been worn, used, soiled, defaced, damaged or voluntarily altered, and damaged due to improper installation, misuse, abuse, negligence, acts of nature.
If an item was sold as a set, individual elements of that set cannot be returned for a replacement.
Items returned without preauthorization from WhiteEastern.com will not be accepted, and will be returned to sender.
Further damages caused to a defective/damage reported item during the return, will also not be granted for replacements.
Requesting Returns / Refunds for Merchandises
All returns have to be notified to WhiteEastern.com and pre-authorized before returning.
Kindly send a request to us using the following format for Goods Replacement / Refund Request, and email to firstname.lastname@example.org
Title: Request for Goods Replacement
1) Buyers Full Name:
2) Order ID:
3) Contact Number:
4) Good(s) to return:
5) Reason for return:
6) Fault/Damage de and #115;cr and #105;ption(Brief de and #115;cr and #105;ption of product issues):
7) Attachment(Photo of defective goods, only apply for damaged merchandise return requests):
Our Customer Support Team will respond accordingly upon receiving your e-mail.
Processing of Returns
Please allow 1 to 3 business days for us to process your return. You will receive notification via e-mail / sms to inform that your return has been processed. If you still have not received e-mail or written confirmation that your return has been processed, please kindly get back to us by e-mailing to our Customer Support Team at email@example.com
All sales are final, no refunds no exchanges will be granted nor entertained by WhiteEastern.com