How to Buy?

Method 1: For Lelong User.

Note:
-No need to send us any email or sms after payment. Just remember to update your buynow order.
-For bulk order or quantity order can place order first and send us a pm to ask for best price.

Method 2: For Non Lelong User Or Buy Direct

AFTER you had made the payment, please whatspps me the following to make order. Please follow the order format below or else order will not be proceed delivery. We dont really need the payment slip. Keep the slip upon request only.

1. Product Title:
2. Date of Payment:
3. Amount Paid (Balance if any):
4. Which bank you transfer to (Maybank / CIMB / Interbank):
5. Parcel Receiver Name:
6. Shipping address:
7. Contact Number:

Method 3: For Walk-In Self Collect

ITCOM ENTERPRISE
F-37 1st Floor
Axis Atrium Shopping Mall @ Fiesta
Jalan Cempaka, 68000 Ampang
Selangor.
Tel: 03-92028271 / 016-5380725
10.00am - 7.00pm

Please call to check stock availability in store before walk-in collection.
Please mention that you want walk-in collect.

Credit Card payment charge extra 2% at shop.
Cheque payment must be cleared before collection.

IMPORTANT!!
-Please read our Terms Condition before making a purchase. Please do not purchase if you are not agree with our Terms Condition.
-For International shipping please make a order and we will calculate the shipping charges and update to you.
-Please remark when make order if you need your Full Tax Invoice.

Payment Method

Account Name: ITCOM ENTERPRISE (001980963-X)

MAYBANK
512820057899

AMBANK
1812012004189

Account Name: LIM CHENG HAN

CIMB BANK
7018355997

PUBLIC BANK
4716725008

HONG LEONG BANK
06450334832

RHB BANK
11216100150274

PAYPAL: itcom@live.com
(Total price include shipping) + RM2 + 3.9%
example:
RM160 + RM2 + 3.9% = RM168.32

NETPAY
Recommended for online Credit Card payment only. If local bank payment please use pay direct seller because out of stock can refund direct to buyer bank account. If NETPAY refund need to wait around 7-14 days.

Contact Info

Voice : +6016-5380725 (SMS shall not entertain) 10am-12am

WhatsApp : +6016-5380725 (Best for ask question, check stock availability and make order)

E-mail : xtreme_chocobo@hotmail.com (Reply in 24-48 hours only)

Combine Shipping?
We allowed combine shipping.

Lelong system automated combine shipping by total weight.

No combine shipping available for difference dimension product like CPU SET, ATX CASING, PRINTER, MONITOR, SPEAKER, UPS.

Please contact for more info about combine shipping. If you feel shipping is too expensive please pm us after make order.

By Pos Express, Poslaju, Parcel Services

Pos Express - 1-2 days depends on location. Track Here
Pos Laju (Peninsular) - 1-2 days depends on location. Track Here
Pos Laju (Sabah Sarawak below 1.5kg) - 1-2 days depends on location. Track Here
Pos Malaysia Parcel Service (Sabah Sarawak 1.5kg above) - 4-7days depends on location. Track Here
International Parcel / Register Mail - 7-30days depends on location. Track Here
We do not use sea parcel for because this is taking too long time for delivery. Optional sea parcel for to save shipping cost.

1. Shipping will be done on SAME DAY/NEXT DAY once payment have been make except saturday, sunday and public holiday (base on POS LAJU KL working day).
2. Please refer to product total weight for shipping method for location,
3. Order over 1.5kg shipping to Sabah and Sarawak default shipping by POS MALAYSIA PARCEL SERVICE. Buyer may place order and inform us to quote for POS LAJU shipping with addtional cost.
4. The cost of the postage is not just the cost of a courier, it covers: Processing, packaging, materials and delivery to sorting office
5. In case if the shipping date falls on a holiday, we will be shipping the item on the following day. Shipping date will mainly base on POS MALAYSIA working day (KL).
6. We will always ensure that all items are wrap nicely or 100% sealed by original packaging before shipping. If the item is broken seal please check your item first before you sign or call us immediately.
7. Please leave us a good rating after you had received your item to let us ensure that you have been received your item in good condition. Thanks

Notice:

Most courier company announced that any delivery items that contain lithium are no longer allowed. This includes delivery from peninsular to Sabah and Sarawak, international delivery and vice versa.

This new notice was based on regulations as stated in International Air Transport Association (IATA), as power bank and lithium batteries are categorized as prohibited items.

We will not hold any responsible if the delivery rejected by courier company and buyer should bare for all the courier charges. Product included any Battery, Power Bank, UPS, Notebook, Mobile Phone, MP3, MP4, Portable Camera and etc. Sabah and Sarawak customer please take note about this.

Terms Conditions
Prices, specifications and availability of products are subject to change without prior notice. Due to the dynamic nature of the computer industry, des cription may not reflect current technical information. Any typographical or photographic errors in the product specifications or errors in the pricing or offers are subject to correction. Product accuracy will be depends on the title or product model on title. All confirmed order or paid order is not final. Our management will have the rights to cancel the order and refund even you had paid.

Netpay
Netpay charges is under lelong.com.my. We will charge extra 3% on every transaction make through NETPAY. We highly recommeded buyer to use other payment method then pay direct to seller to void 3% NETPAY charges if not paying via credit card. In case of out of stock item, we will proceed refund through NETPAY and buyers have to wait 7-14 days for getting back the refund.

Lost Damages
Seller shall not held responsible for any lost or visible damage of the item during delivery by courier service. However, buyer has the right to claim from the courier company. We could also help buyer to claim for it.

Warranty
We provides 1st Year Warranty on major products unless otherwise stated on above. For 2nd year or above warranty, buyer may send back to us also but we will charging a service charge for sending warranty. The warranty covers any hardware defects and excludes any software issues, act of god, power surge, neglect, or unauthorized repair/modification (Kindly refer products manufacturer warranty policy for more specific details). All warranty claim sucsession is depends on Manufacturer/Distributor/Supplier.

We honoring the warranty if the products went wrong. All sales are final and under no circumstances will a refund be given. In the unlikely event a warranty issue does arrive we will fix or replace the product within 30 to 45 days of receiving the RMA item. returning and sending back transportation fees both ways at buyers own cost. Buyers also may send it back directly to our Showroom Service Center for the warranty process. Our service representatives will be glad to assist you.

One To One Ex-Change
We allowed one to one ex-change for those item death on arriving. Please direct contact seller and return back the item with full original packaging within 14 days only. We will ex-change one new unit to you (TnC). Visible psyhical damage will not be entitle one to one ex-change.

Out Of Stock
We cant ensure that all product in live posting are in-stock. Live products will only update from time to time. If the item you order is out of stock, you will be informed with the option to change other product or cancel your order and get refund. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.

Combine Shipping
Due to our product is selling at lowest price and we got lelong system automated combine shipping calculation limitation. Sometimes some heavy product combine shipping will not be calculate accurately especially for Sabah Sarawak. Therefore we got the right to request buyer to top-up for the POS LAJU shipping charges or else we will shipping via POS MALAYSIA PARCEL SERVICE only. Shipping charge will be depends on courier company charge on us. No combine shipping available for big size product like ATX CASING, PRINTER, MONITOR, SPEAKER, UPS .

Guarantee
Every effort is made to ensure your satisfaction. If you are not happy with a service or product, kindly contact us. We will do our very best to solve the problem.

Courier Failed Delivery
Buyer shall bare on all courier charges if parcel was rejected or failed delivery by courier company.

1. Goods sold are not returnable, exchangeable or refundable otherwise a cancellation fees of 30% on purchase price will be imposed.

2. All items comes with warranty. Anything can contact back seller. We got sales history on every transaction using your lelong id / email / handphone. No receipt require for warranty. Warranty shall follow the terms and condition of manufacturer.

3. Transportations of goods and all costs incurred will be borne by the purchaser.

4. Warranty on all products sold is considered null and void under one or all of the following conditions :

• Installation of software/hardware or maintenance not performed according to manufacturer specifications
• The products serial number or warranty label has been altered, tampered or removed
• Physical damage to the products caused by purchaser due to neligence or abuse