Self Pick-up (By Appointment Only).
Self pick up at :
DCS IT CONCEPTS (M) SDN BHD
Lot L3.05 ,3rd Floor Digital Centre @ BremMall
Jalan Kepong 52000 Kuala Lumpur.
Open Daily From :10.30am to 10.00pm.
Courier Company and Status
- Weekdays [Monday- Friday] delivery between 10.00 a.m. to 5.00 p.m.
- No delivery on Weekends and Public Holiday.
- Payment make after 4pm will delivery on the next business day.
- We using POSLAJU and POS MALAYSIA as our panel courier agent.
- For the items weight more than 1.2kg , we will use POS Dosmestic Malaysia as shipping type.
Your order may be delayed due to the following reasons
1) If the payment is not received
2) Standard shipping to remote areas is subject to our logistic partner’s distribution network and delivery scheduling.
3) If you are not available at the time of attempted delivery. Should this happen, DCS's will reserved the right reschedule the delivery.
Courier Shipping Policy
1) Our appoint courier company delivers to all major cities and states in Malaysia.
2) All risk in the goods shall pass to you from the time when you receive your goods, we will not be liable for loss or destruction of the goods.
3) You must take care when opening your received goods so as not to damage it, particularly when using any sharp instruments.
TRACKING YOUR SHIPMENT
1) To track your order, please use the tracking ID provided in My LELONG account at once when your items have been shipped out.
2) For customer who make order by email / facebook / whattapps , we will provide tracking number by SMS or email
Order Cancellation Policy
1) If you decide to cancel your order (charges apply), DCS's shall refund you your payment*. Please e-mail us at email@example.com as soon as possible.
3) *DCS's shall refund you the balance after deduction of the administrative charges of 5% of product price or minimum RM50 whichever is higher.
4) All refunds will be issued to you by Online Banking
5) Once your order has been shipped out from our Logistic Department, you are not able to cancel your order. We will not refund your payment even if you return the goods to us.Thanks
1) Returns are accepted only for incorrect items shipped by us.
2) You are responsible to contact us within 24 hours from receiving your incorrect or defective items.
3) You are responsible to ship the return goods back to us within 3 working days with the original invoice.
4) The right goods or replacement goods will be delivered to your doorstep at no cost.
5) For products older than 7 days, you will have to ship the product back to us for warranty claim at his/her own cost.
6) DCS's reserves the rights to accept or reject the returning of the products.