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NAME:KISS BABY HOUSE
NAME:LEONG SIU KHIM
The shipping price is auto-calculated based on your shipping address and weight.
To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated after you've enter your shipping address.
Do you ship to my area?
We are currently shipping to Malaysia only.
When will my order arrive?
Under normal circumstances, you get to receive your order within 3 business days (5 business days for East Malaysia) from the day you place your order and make payment.
For offline bank transfer, please allow additional 2 business days.
Can I track the shipping?
Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.
Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.
What if I haven't received my order?
Something might have gone wrong if you still haven't received your order within 7 business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.
If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.
If you purchase or make payments to Kiss Baby House, this confirms that you have read and agreed to the terms and conditions stated in the Warranty and Return Policies posted in this page of our website.
1. All items are quoted in Malaysia Ringgit, postage fee is excluded.
2. All items price are non-negotiable.
3. All items sold are not exchangeable
4. Full refunds guarantee in case of out of stock.
5. There might be some colour difference compare with actual items due to lighting and monitor setting.
6. Due to human measurement method is used, there might be 1-2cm variation. This will be considering as normal.
7. We only accept cash bank-in or online transfer for payment through the mentioned bank account.
8. We will not responsible against postage lost or damage. All items are thoroughly inspected before delivery.
9. Payments must be received within 3 days of order checkout, after which we will assume the order has lapsed, and the item will be re-listed and sell to others party without further inform buyer.
10. Pre-order must be made within 10 days from the date started. Full payment is required for pre-order item. Fully refund for item out of stock.
11. We will ship out your item within 2 working days. We will contact you if the shipment will later than 2 working days. A shipment tracking reference also will update you after item is posted out.
12. Warranty is not cover for all the selling items, unless stated otherwise.
13. We reserve the right to amend our terms and conditions without prior notice when it deemed necessary.
14. By placing an order with us, you agree to be bound by the Terms Conditions above.
Returns and Exchanges
All the products, once sold, are non-returnable or non-exchangeable. Return/Exchange is only allowed for items with manufacturing defects (subject to manufacturer’s warranty). please contact us at firstname.lastname@example.org or 011-11817787 within 3 days of the receipt of your product, we will try to rectify your problem and provide the best solution.
Once the defect had been confirmed, we will either replace the defective parts or if possible to deliver a completely new product at our expense.
Besides, please be informed that we are not responsible for any loss or items damaged on the way back for a return / exchange. Please try your best to ensure that items will not be damaged while posting it back to us by packing the items properly. The return item must be free of washed or used.
All products are not manufactured by us, therefore, we do not offer product warranty. Each manufacturer is providing different range of warranty, you are welcomed to e-mail us for more information.
It will be your own responsibility to install and use the product properly to ensure the product can reach the maximum performance. Therefore, please refer to the guidelines comes with the products before usage. If you find any problem in using the products, you are welcomed to contact us for guidance.
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