Terms and Conditions
1. Introduction
Welcome to Highstead Sdn Bhd. By accessing or using our online store on Lelong.my, you agree to comply with and be bound by these terms and conditions.
2. Product Information
We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the descriptions and images are free of errors. Product specifications are subject to change without notice.
3. Pricing
All prices are listed in MYR (Malaysian Ringgit). Prices are subject to change without notice. We reserve the right to correct any pricing errors at any time.
4. Orders and Payment
Orders are processed once payment is received. We accept payments via bank transfer, credit card, and other methods specified on our site. For inter-bank or GIRO payments, orders will be delivered once the payment transaction is complete (usually within 2-3 working days).
5. Shipping and Delivery
We use GDEXpress and LALAMOVE for shipping. Shipping charges depend on the product weight and distance. Orders are shipped within 3-5 working days of payment receipt. Delivery times:
We will email the courier tracking number upon request. We are not responsible for parcels unclaimed after one month from the shipment date or for lost/stolen or damaged parcels during shipping. However, we will provide shipment tracking details for your reference.
6. Return and Exchange Policy
Proof of purchase is required for all returns and exchanges. Customers bear the cost of returning the equipment. We will cover the delivery cost of sending the replacement equipment. Replacement units will have the same specifications as the original, or comparable specifications if the original is unavailable. Deliberately damaged equipment is not eligible for exchange or replacement. One-to-one exchanges are limited to once per purchase.
7. Warranty
All products come with a specified warranty period. The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, abuse, or unauthorized modifications.
8. Privacy Policy
We are committed to protecting your privacy. Any personal information provided to us is used solely for processing your orders and improving your shopping experience. For more information, please review our Privacy Policy.
9. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our store constitutes your acceptance of such changes.
10. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at: