Self Pick-up (By Appointment Only) For some hot selling item that may not in-stock, Please Call us to reserve your unit, minimum deposit is required, remaining balance will be paid during meet up
- Self pick up point:
E TECH PC SDN BHD(1110137-H)
No.25,Jalan Metro Perdana 7,
Monday to Saturday ; 10.30am to 8.00pm.
Off on Sunday and Public Holiday
Standard Courier Company
- Weekdays delivery between 9.00 a.m. to 5 .00 p.m.
- No delivery on Weekends and Public Holiday
- We using
- We provide the best lowest charge by the courier company. ( You may inform us if you wish to use other courier company : extra charges may apply )
- For above 5KG item we use POS MALAYSIA ( Sabah Sarawak Labuan) (you may request for poslaju/gdex/- extra charges may apply)
- For above 5KG item we use Citilink-Express (Peninsular Malaysia) (you may request for poslaju/gdex/ - extra charges may apply)
- For 5KG below, we use POSLAJU (Peninsular Malaysia)
- For International Delivery, we using POS INTERNATIONAL or POSLAJU EMS or DHL
Your order may be delayed due to the following reasons
1) If the payment is not received
2) Standard shipping to remote areas is subject to our logistic partner’s distribution network and delivery scheduling.
3) If you are not available at the time of attempted delivery. Should this happen, E TECH PC will help reschedule the delivery on your behalf.
4)All item in lelong is currently set to Auto-Confirm,those item which is out of stock , we will contact you for further action.
Courier Shipping Policy
1) Our appoint courier company delivers to all major cities and states in Malaysia. However, we aim to deliver your orders to you according to your shipping options.
2) We shall aim to let you know if we expect, if we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
3) For Self Pick-up and Cash On Delivery (COD) you are required to sign upon collection of goods.
You agree to inspect the goods for any obvious faults, defects or damage before you sign upon collection of goods.
You need to keep receipt of the delivered goods in case of future discussions with us about it.
4) Please note that it might not be possible for the courier company to deliver to some locations.
If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for delivery to an alternative delivery address.
5) All risk in the goods shall pass to you from the time when you receive your goods, we will not be liable for loss or destruction of the goods.
6) You must take care when opening your received goods so as not to damage it, particularly when using any sharp instruments.
7)Please read this,Once you confirm your order and make payment,any changes in delivery address,must priority call or whatsapp us at 0132888169 to update you shipping details,how ever we are not resposible for any delay due to this action.
TRACKING YOUR SHIPMENT
1) To track your order, please use the tracking ID provided in My LELONG account at once when your items have been shipped out.
2) For customer who make order by email / facebook / whattapps , we will provide tracking number by SMS or email
Order Cancellation Policy
1) If you decide to cancel your order, E TECH PC shall refund you your payment. Please e-mail us at firstname.lastname@example.org as soon as possible.
2) All order cancelation must be prior to shipment from E TECH PC Logistic Department
3) E TECH PC shall refund you the balance after deduction of the administrative charges of 5% of product price or minimum RM50 whichever is higher.
4) All refunds will be issued to you by Online Banking
5) Once your order has been shipped out from E TECH PC Logistic Department, you are not able to cancel your order. We will not refund your payment even if you return the goods to us.
1) Returns are accepted only for incorrect items shipped by E TECH PC
2) You are responsible to contact us within 24 hours from receiving your incorrect or defective items.
3) You are responsible to ship the return goods back to us within 3 working days with the original invoice.
4) The right goods or replacement goods will be delivered to your doorstep at no cost.
5) For products older than 7 days, you will have to ship the product to E TECH PC for warranty claim at his/her own cost.
6) E TECH PC reserves the rights to accept or reject the returning of the goods.
Please Go Through and Read This Carefully; It Contains Very Important Information About Your Rights And Obligations, As Well As Limitations And Exclusions That May Apply To You on Behalf Of This Purchase.
*Goods Sold / Paid / Delivered / Not Compatible Are Not Refundable, Returnable And Exchangeable. We are not responsible for the compatibility of the items. Please consult with us if you have Compatibility Issue before we shipped out your order.
*Deposit For Advance / Pre Order Is Not Refundable. Transportation / Courier Of Goods / Orders And All Cost Will Be Borne By Purchaser.
*Buyer / Purchaser Bear The Risk For Postage / Courier Orders. Mishandling, Damaged Or Missing Parcels / Orders Are To Be Claimed With Respective Courier Company According To Their Term And Condition (Insurance Is Optional For Item Value More Than RM500 For Extra Liability Coverage) - ( You may request for Insurance Cover - extra charges may apply )
*Your shipping charges set by us does not include Insurance - (You may request for Insurance Cover - extra charges may apply)
*Please Keep Any Purchase Receipt For Warranty Purposes. E TECH PC Holds The Right To Reject Any Claim Without The Presence Of Purchase Receipt.
*Warranty On All Products Sold Is Considered Null And Void Under Any One Of The Following Conditions:
1) Warranty Claim Do Not Come With COPY Proof Of Purchase/Receipt.
2) Warranty Seal/Sticker Is Tear, Broken Or Tempered.
3) Misuse, Mishandling, Natural Disaster Or Unauthorized Disassembly.
4) Burn Mark Or Any Physical Defect/Damage Caused By End User Or During Deliver / Postage / Courier.
5) Modification, Personal Repair Or Excessive Over Clocking Resulting Malfunction.
Base on lelong new policy,all lelong order transaction is compulsory using netpay with no extra chargers.
Out Of Stock
Base on lelong new policy,all lelong order is set to Auto-Confirm,We cant ensure that all product in live posting are in-stock. Live products will only update from time to time. If the item you order is out of stock, you will be informed with the option to change other product or cancel your order and get refund. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.
Refund are managed by lelong netpay,at stated in thier netpay policy,the processing time will be 10-14 working days.
we will update to you have requested for the refund.This applies to only payment made through NetPay (Credit card and Internet Banking).
1) Every product you purchased from E TECH PC SDN BHD is backed first by the product manufacturer’s or supplier’s warranty. We are not responsible for the compatibility of the items.
2) Please email us your information such as Your NAME, Contact Number,Full address included any reasonable detail the way in which it is alleged that the goods is damaged or defective.
3) Please ship the goods back to E TECH PC SDN BHD together with the printed copy of your simple details(name,contact number, address) and photocopy of receipt
4) Your repair / exchange may not be processed if E TECH PC SDN BHD do not have your information.
5) Warranty will be void and delivered back to you if we find that goods have:
a) Warranty Claim Do Not Come With Original Proof Of Purchase/Receipt.
b) Warranty Seal/Sticker Is Tear, Broken Or Tempered.
c) Misuse, Mishandling, Natural Disaster Or Unauthorized Disassembly.
d) Burn Mark Or Any Physical Defect/Damage Caused By End User Or During Deliver / Postage / Courier.
e) Modification, Personal Repair Or Excessive Over Clocking Resulting Malfunction.
6) We will replace your goods after we receive and process your default goods.
7) You are responsible for any costs associated with shipping your product to E TECH PC SDN BHD.
8) All RMA / Warranty unit will be ship back to you at no cost / FREE
9)You are responsible to pack the item securely to prevent any additional damage done by courier that may void the item warranty.
If you have any question, please do not hesitate to contact via email/whatsapp/facebook or call to our office, thank you.
Please kindly return to:
E TECH PC SDN BHD (RMA Dept.)
No.25,Jalan Metro Perdana 7,
Office :03-62427169 / 03-62428169
OPERATION HOUR MONDAY-SATURDAY 10.30AM-8.00PM