Payment Account:

Maybank: 105130147056 ( HO THONG HOOI )

Public Bank: 4453147235 (HO THONG HOOI)

CIMB: 7025783114 ( HO THONG HOOI )

Online Bank Transfer

Major acceptable bank brands :

Offline Bank Transfer

If you prefer to use offline payment, please use our bank accounts below :

• Bank Name : Maybank
• Account Number : 555014205730
• Account Holder : TOP RANK RESOURCES

• Bank Name : CIMB Bank
• Account Number : 7025783114
• Account Holder : HO THONG HOOI

• Bank Name : Public Bank
• Account Number : 4453147235
• Account Holder : HO THONG HOOI

Kindly allow one day processing time for Inter Bank Payment.

For Bank In payment shipment will only be process after the payment is cleared.

It is important that you update the payment information in your lelong.my account, let us know which bank account so that we will be informed about the payment (or else we will never know), and the item can be processed or shipped immediately.

Any Cancellation of items after payment has been made and request for refund is subjected to 10% processing fee.

As for item received that is in good working condition there is no warrant for refund.

Thank you in advance!

Kind reminder to all buyers: Always take note of the estimated delivery time in our listing page before making payment.

(1) For Ready Stock ship from Malaysia

Local Courier: Pos Laju 1- 3 working days

Delivery cut off time

Monday to Friday: 12pm

Saturday: 9am

Excluding Sundays, Public Holidays, and 1st Saturday of the month.

Any payment made before cut off time we will courier your item out on that working day. Otherwise it will be sent out the next working day.

Estimated Arrival Date

Peninsular Malaysia: Next 1 to 3 business days from delivery date

East Malaysia: Next 3 to 4 business days from delivery date

Please contact us if your item not received after 3 working days by email us at toprankproduct@outlook.com or call our office support 013-3761914. Please mention your Lelong Order ID and your full name.

(2) For Ready Stock ship from oversea (China)

Product will be shipped directly from China to Malaysia and forward to you by Local Courier: Pos Laju thus it will take 5-9 working days for a complete shipping cycle.

Tracking Number

We will email the tracking number to customer after 6pm and before 9pm on the delivery date.

Please take note that most courier system is not updated online instantly, we advise you to check after 24 hours receiving the tracking number

Stock Availability

In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.

Risk of Loss

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.

You are abide to the below terms and conditions when you order this item.

• All sales are FINAL unless the item is defective upon receipt.

• Customer satisfaction/service is always our priority and please contact us first if you encouter any problems with your order before you leave negative feedback. We will try our best to resolve your issue with best solutions.

• Colour: Due to the setting/resolution of the monitor, the colour of the physical item might be slightly different with the picture.

• Specification: please check carefully with the specification provided.

• Please kindly make payment within 3 days after confirmed an order. Buyer who has dishonoured payment for 3 times will be blacklisted and reported to Lelong.

• Please allow 1 to 3 working days to prepare the product delivery after payment. A confirmation email with the tracking number will be sent out once item has been posted out.

• If item is out of stock, we will contact you and you may choose for a refund or replace with other item or wait for new stock arrival.

• We will check and ensure all items are in good condition before shipping.

• If there is any inquiry, feel free to email us at toprankproduct@outlook.com and we will try to reply within 24 hours.

• Prices, specifications, information and availability of products are subject to change without prior notice.

• Please note that warranty does not cover:

  1. Damages to item done deliberately or improper handling of it.

  2. Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God.

  3. Modifying, repairing the product without written consent.

• If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 14 days.

• Please keep the packaging well and return the goods as a whole.

• We offer 14 days return period, with buyer paying the return postage.

• We will not be responsible if your shipment is lost or damaged during the return transit. However customer may claim from the relevant courier company if item is insured.

• Once we have checked and confirm the goods/products, customer will received their refund or replacement within 14 business days after the confirmation.

• Policy on Out-of-Stock Items

  • Scenario 1:

    • All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.

    • In this case we will contact you and we may ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.

  • Scenario 2:

    • The product was already out of stock when you made the order.

    • In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.

    • Customer has the right to request a full refund if he/she doesn't want to wait anymore. Usually we will process it within 3 working days to issue customer's refunds.

• Please contact us for investigation before you return the item to us.

• Email: toprankproduct@outlook.com OR contact/ WhatsApp Johnsonho 013-3761914

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