Questions & Comments
Please provide us with the following details after payment.
1. Transaction receipt
2. Name of recepient
3. Order ID
4. Mailing address
Usually Delivers Within 5-8 Working Days
Shipped via major courier services e.g. GDEX, DHL, Skynet, T-Q-Bin etc may be used.
Tracking number will be provided upon item delivery.
Shipment across major cities and towns of Penisular/East Malaysia.
Please contact us for delivery dates if urgent as our items can take a few days for arrival depending on stock availabilty and location. Some of our items are imported. During the processing period, no refund will be made.
Note: At times we may require a few extra days for delivery, but this will be communicated to our buyers should stock runs out.
Customers will receive updates from us regarding their order status.
* Working days are not inclusive of Saturdays, Sundays and Public holidays.
Terms and Conditions
Ladybird Mobile Terms of Service ("Agreement")
Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using www.lelong.com.my/merchant/LadybirdM.htm ("the Site") operated by LadybirdMobile ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.lelong.com.my/merchant/LadybirdM.htm.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.
The Site and its original content, features and functionality are owned by LadybirdMobile and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by LadybirdMobile.
This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Malaysia without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
If you have any questions about this Agreement, please contact us.
Copyright and trademark notices
All contents of the www.lelong.com.my/merchant/LadybirdM.htm website are Copyright © 2014 LadybirdM and/or its suppliers, affiliates and partners. All rights reserved.
LadybirdM™ and www.lelong.com.my/merchant/LadybirdM.htm™ is registered trademark of LadybirdM. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
Notices and procedure for making claims of copyright infringement
Pursuant notifications of claimed copyright infringements should be sent to Service Provider's Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE ABOVE PROCEDURE WILL RECEIVE NO RESPONSE.
This Agreement was last modified on August 16, 2014.
Due to difficulties in the past, we feel there is a need to put up this notice. Do understand that the nature of our business is as a dropshipper. As such, there may be changes in prices or stock availability as these depend on our supplier. We do not hold physical stock.
We will do whatever we can to find the stock for the item and get the best prices, but due to the nature of a dropshipping business, there may be times when we cannot fulfill certain requests.
In the event the item is out of stock, we will always make it a priority to make a full refund immediately, in cases where payment has been made. We would appreciate it if enquiries are made first however and every circumstantial condition understood.
Do take note that since we're a dropshipper, we are unable to fulfill certain demands such as instant delivery, COD, or out-of-stock items. We reserve the right to reject an order make on such grounds, in favour of a refund to the customer.
For any inquiries, you may contact us via the PM available here in Lelong.com.my or at email@example.com
Warranty and Return Policy
Email us for application
Email to firstname.lastname@example.org within 14 day from the day of "Prove of delivery" and and we will further inform you on how to apply for exchange/refund of products:
Kindly provide information, e.g.
The description of the defect(s)
Pictures of the defects
How to return item?
Upon application approved. Please send back the item together with the invoice slip.
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