After you have bank in, please upload your receipt at lelong.
For non-lelong buyer, please send us the following details to firstname.lastname@example.org or inbox us at our facebook page @ https://www.facebook.com/pages/Hot-Tone-Gadget/752304938165902
Amount Bank In:
Order ID :
We ship out all items by using Pos Laju courier service by default. Payment shall be made within 48 Hours from date of order. Please update at lelong with proof of payment thereafter.
Delivery cut off time
Sunday to Saturday
Public Holiday / Saturday on 1st week of every month
*Any payment made before cut off time we will courier your item out on that working day. Otherwise will be courier out the next working day.
*For GIRO payment method, goods will be shipped out once the payment is cleared.
For latest Pos Laju delivery status, please check at official Pos LajuTracking Site: www.poslaju.com.my/track.aspx
In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.
We allowed Combine Shipping helping customers to save some shipping charge. Pls refer below for the rate of combine shipping
Peninsular Malaysia :
First 0.50KG - RM6.00
Next Every 0.25KG - Add RM2.00
First 0.50KG - RM9.00
Next Every 0.25KG - Add RM3.00
Sabah / Labuan :
First 0.50KG - RM10.00
Next Every 0.25KG - Add RM4.00
FREE Shipping fee is subjected to promotion items.
Risk of Loss
All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.
Warm reminder: Please use your WORKPLACE address so that you/your colleague can sign and retrieve the parcel easily.
We only ship according to the address given at Lelong. Any Changes afterward will not be entertained. Please make it right in the first place.
Buyer must provide address in details (Name, Complete Address, H/P no etc). Any successful traced shipment but failed in delivery will not be entertained.
All items will be tested and checked before ship out.
Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your completely satisfaction.
If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 48 hours from the time you receive the items and deliver back to us within 7 days.
Please take note that warranty does not cover:
Damages to item done deliberately or improper handling of it.
Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God. Modifying, repairing the product without written consent.
Please keep the packaging well and return the goods as a whole.
We offer 7-days Money Back Guarantee, with buyer paying the return postage.***
7-Days Money Back Guarantee
If you are not satisfied with the product purchased for whatever reasons or due to faulty, you may return it within 7 working days of delivery for a refund or replacement. Below are the Term and Conditions:
Returned item must be in its original condition.
7 working days are counted from the date you receive the merchandise. This date will be indicated on the Delivery Notice.
Buyer will be responsible for any charges incurred in returning the item back to us.
Delivery Charges are non-refundable
Prior to any return, please contact us at for return address and return procedure.
We reserve the right for the final decision making.
HotToneGadget will not be responsible if your shipment is lost or damaged during the return transit. However customer may claim the compensation for the relevant delivery company.
Once we have checked and confirm the goods/products, customer will received their refund or replacement within 7 business days after the confirmation.
Policy on Out-of-Stock Items
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
In this case we will contact you and we may ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.
The product was already out of stock when you made the order.
In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.
Please contact us for investigation before you return the item to us.