Dear customers, thanks for your inquiry and interested our products. Our working hour from Monday to Friday, 9:00AM to 6:00PM. We'll reply you soon or whatsapp us +60127283065 for more inquiry. Thank you.
1. Credit Card Credit card payment is available via NetPay Payment Gateway. You may choose and click the "NetPay" on checkout to complete a transaction.
2. Online Banking / Bank Transfer This payment method is available via NetPay Payment Gateway. You may choose and click the "NetPay" on checkout to complete a transaction.
3. Offline Banking / ATM Cash Deposit This payment method is also available. Please send photocopy or screenshot of your payment reference to us if you have made the payment via internet banking or ATM cash deposit for the order.
Note: Great news! No transaction fee charged apply for all NetPay payment from April 2018 onwards.
SHIPPING and DELIVERY
All shipping fee calculation based on weight in kilogram (KG) started from minimum 0.001KG to maximum 30.0KG.
Total weight for combine items in single invoice is up to 30.0KG. Exceeding 30.0KG must be split to another invoice.
City-Link Express is our appointed main shipping service provider. Other shipping service providers can be appointed if neccassary upon request. All Items will be shipped once payment made and cleared at the same working day before 3:00 pm. Payment made and cleared after 3:00 pm, will be shipped on next working day.
All items may received estimated time in 1 to 2 working days to Peninsular Malaysia and 2 to 5 working days to Sarawak, Sabah and Labuan. Some delay causes may happened it will depends on shipping service provider's shipments process.
Tracking number will be updated by email once items shipped. Customers able to check the delivery status on next shipments day from the shipping service provider's website.
TERMS and CONDITIONS
Welcome to the comtalk.lelong.my online store. The term “ComTalk”, “We”, “Our” or “Us” refers to the owner of the website. The term “you” or “your” refers to the user, customer or the viewer of our website. By using this site, you are bound to the following terms and conditions:
Any transaction executed through COMTALK MULTIMEDIA TRADING and its subsidiaries is governed by the laws of Malaysia and any statement herein with regard to time, period and place is based upon the time, period and place of Malaysia. ComTalk has the right to change, move, or delete content on this website at any time without any given notice.
Cookies and Privacy
Site Content and Copyright
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site, in other words “Contents of the Site” are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by ComTalk. We reserve the right to edit or remove any material submitted to this website, or stored on the servers of www.comtalk.my, or hosted or published upon this website. ComTalk rights under these terms and conditions in relation to user content, ComTalk does not undertake to monitor the submission of such content to, or the publication of such content on this website.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain errors, inaccuracies or omissions and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to revise any errors, inaccuracies, change or edit information without prior notice to the customers.
Limitations of liability
ComTalk will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if ComTalk has been expressly advised of the potential loss.
You hereby indemnify ComTalk and undertake to keep ComTalk indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by ComTalk to a third party in settlement of a claim or dispute on the advice of ComTalk legal advisers) incurred or suffered by ComTalk arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Breaches of These Terms and Conditions
Without prejudice to ComTalk other rights under these terms and conditions, if you breach these terms and conditions in any way, ComTalk may take such action as ComTalk deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
ComTalk may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
ComTalk may transfer, sub-contract or otherwise deal with ComTalk rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Law and Jurisdiction
These terms and conditions will be governed by and construed in accordance with the laws of Malaysia, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Malaysia.
RETURN and WARRANTY POLICY
All new products are subject to the warranty policy of the respective manufacturer. Please refer to the individual product for its warranty period. Return the product within the individual product warranty period.
Dead on Arrival (DOA)
Product is deemed DOA when it shows symptoms of hardware failure or prevents basic operation upon its first use out of the box.
Please note that original manufacturer’s packaging is part of the product, without the original packaging the product will be deemed second hand and will not be processed.
If the customer misrepresents the condition of the product, will be returned to you at your own cost.
Any returned product that is damaged through customer misuse or is missing parts due to customer tampering will not be accepted.
Product must be deemed DOA by the respective vendor in order for you to receive a replacement unit.
If the product is reported as DOA after 7 days of receipt, the standard product warranty will apply.
If the product is deemed by respective vendor NOT to be DOA, the standard product warranty will apply.
Return the product in its original condition within 7 days of the invoice date. Should you change your mind on the product purchased and allow to exchange once time to other products. *No refund policy. *Note: refund only applicable if the product was out of stock due to End-Of-Life (EOL).
Your product can be exchanged for other product which same or higher value. Pay the difference of higher value products. No Refund will be given for the difference of lower value products.
Please call or email our customer service for an RMA Exchange No. before returning your product.
Exchange product must be returned to our company within 7 days of the invoice date.
Please ensure you return the product to us UNOPENED in its original packaging for all exchanges.
Please note that original manufacturer’s packaging is part of the product, so please retain it in case you wish to return them for DOA or exchange.
The product will be deemed second hand without the original packaging and will not be processed your return and will be returned to you at your own cost.
Any promotional gift or gift with purchase that have been issued with your order must also be returned UNOPENED along with your product.