[Jane Robinson] The LUXE 3D Mink Collection

We accept:

• Online FPX
• Credit or Debit Card (Visa, Master or Amex)
• E-wallet (Tng or Boost)

SHIPPING FEE: 

• We offer free shipping to any destinations in Malaysia for a product order above RM 2,000.00
• We will charge a shipping fee (RM…) for any order below RM 2,000.00

GOODS DELIVERY;

• We use a home-delivery service (DHL) to deliver goods.
• We will send the ordered goods on the business day following confirmation of your payment by your method of payment chosen. 
• The time it takes to deliver goods differs according to the area the destination is in, as shown in the table below.
• When we have sent the ordered goods to you, an email notification with a tracking number to your email that you registered. 
• Click the link here to trackback all your shipments: https://www.tracking.my/

*Additional charges applied if parcel weight exceed XXXkg for West Malaysia, XXXkg for East Malaysia

Delivery cut off time

*Any payment made before cut off time we will courier your item out on that working day. Otherwise will be courier out the next working day.

Please contact us if your item not received after 3 working days by emailing us at hello@janerobinson.com.my or janerobinson1119@gmail.com or Whatsapp 017-488 5122

Stock Availability

In the event of non-stock availability for a specific order, the seller would contact the buyer for a decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.

Combine Shipping

We allow combine shipping if buyers purchase multiple items from us and the shipping fee is calculated based on the actual weight. The system will automatically calculate the combined shipping fee and show it on the checkout page.

Risk of Loss

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.

• All FREE GIFTS mentioned in product description is subject to availability while stocks last, if buyer concerning about free gift, please enquire before place order.
• All sales are final unless the item is defective upon receipt.
• Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.

Return/ Replacement/ Exchange

• If a product is defective, damaged during transportation, or an incorrect product is delivered, please send us an email within 14 days of the arrival of the product. Please email on working days (not on Saturdays and Sundays or during the year-end and New Year holidays, Golden Week, and summer holidays). We apologize for any inconvenience.
• We do not accept requests for the return or replacement of a product or the cancellation of a completed order when the request made for a reason attributable to the customer. Please confirm the product name and quantity before placing your order.
• Please confirm the product because check out. No exchange No Return Policy.