our normal process is pack the item within 24hours when receive order, courier company to pick up weekday daily. courier company and our store off on saturday, sunday and public holiday.
Welcome to the Keyogen Store. The use of the Keyogen Store is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order to the Keyogen Store indicates your acceptance of these terms and conditions. Keyogen Store reserves the right to make changes to this site and these terms and conditions without prior notice.
Payment is required at the time of purchase and placement of your order. We will only accept for bank in into our bank account and prefer to show us the bank in receipt and keep it as your reference. You must comply with the applicable T&Cs of these providers. Please contact firstname.lastname@example.org if you have any questions about invoicing and payment for goods.
Most orders will ship out within three days of ordering. Your order will be shipped Standard service unless otherwise indicated. Once shipped, orders are generally received within 7 business days(East Malaysia certain zone might take longer time). We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered as quickly as possible, Keyogen Store cannot be held responsible for delays incurred by third party courier services.
5. PRODUCT WARRANTY
Keyogen one year limited warranty is available on all IT products offer in store, warrants the product to operate according to manufacturer's specification for the period of 1 year after the dispatch date. Imported Cosmetic Product shall comply requirement of National Pharmaceutical Control Bureau (NPCB), Ministry of Health Malaysia. Our N95 Disposable Respirator comply with National Institute for Occupational Safety and Health(NIOSH). Our Solar item with performance guarantee as stated. Our mattress product would depend on model to provide 5 years and 10years limited warranty.
RETURNS AND WARRANTY
We will exchange or refund your item, provided the item is consider as defect on arrival due to postage delivery or manufacturing defect. Items must be in their original condition with all tags attached.If goods are faulty, please email email@example.com stating your order number and brief explanation with attached photo as to the problem with the item.
If there is Defect on arrival, after we confirm, we would bear the all the return postage charges. If the product is defect within warranty period, consumer to inform us in advance, after agree, deliver the defect item to us for repair or free replacement . we would bear the delivery cost to send back item.