Your use of the website are subjected to acceptance of these terms and condition that deemed accepted once an order placed. These terms and conditions are subject to change without notice and supersede all previous editions.
i. We strive to ensure that all description, information and pricing is accurate at the time of posting but these maybe updated from time to time without prior notice.
ii. Unless otherwise specified, pictures shown are for illustration only and the actual item color may not be exactly the same.
iii. Advertised result may varies from person to person due to various factor, we make no guarantee of your result.
iv. All orders must be paid within 3 working days upon order confirmation and all order are final, no cancellation allowed.
v. Goods sold are not exchangeable or refundable.
Dropship Terms & Conditions
We welcome dropship agent, distributors & brokers to resell our products subjected to acceptance of these terms and condition that deemed accepted once an order placed. These terms and conditions are subject to change without notice and supersede all previous editions.
i. We encourage Dropship Agent to contact us directly for faster response.
ii. All orders to be paid or cleared our bank by 3pm for delivery on the same working day.
iii. Dropship Agent to inform if prefer to use own's shipper address and contact.
iv. Dropship Agent is responsible to report shipment tracking and monitor the delivery status to their customer. Dropship Agent is responsible for re-delivery if the original delivery unsuccessful.
v. Any Product Claim / Return to refer to our Terms & Conditions of Warranty & Return Policy.
HANDLING SHIPMENT
Unless otherwise stated in the Product Posting, there is no hidden fees or extra handling fees.
We take extra care to pack and protect each and every of our orders to ensure that it reach you in perfect condition. However, in exceptional cases that your package is damgaged or wet, do NOT sign to receive the package. Take a photo and email to us. We will help you to lodge the complaint to the courier company to file your claim.
REPLACEMENT RETURN POLICY
We strive to provide total customer satisfaction on each and every of your order.
i. Within 3 days from order delivery, if the product is defective or wrong item to be replaced with the same product or alternative of equivalent value.
ii. Buyer is required to notify the seller upon returning the goods. Kindly please sent an email to us : smartershop88@gmail.com to get RMA Number to authorise the return.
iii. The order must returned within 3 working days in it's original condition including it's packaging, tag, menu, etc. at Buyer Cost to designated address.
iv. Replacment is subjected to condition of the return items and availability of stock that will be communicated with the Buyer accordingly.
v. All replacement are sent at the our cost using the same shipment option as during ordering.
WARRANTY POLICY
Our Warranty Policy covers the following
i. Unless otherwise specified on product posting, all orders are covered by Manufacturer warranty that may varies.
ii. All warranty claim must be accompanied with Proof of Purchase ( Invoice / Cash Receipt ).
iii. Warranty claim is subjected to our review of the return items.
iv. All warranty are void if unauthorized repairs by unauthorized personnel, accident, misuse, either impact, liquid, sand or insect, natual disaster, transport damage.
v. We may help to advise the warranty claim but it is the duty of the buyer to handle the warranty claim with the manufacturer directly.
