We accept Netpay, Credit Card, Online Banking and Cash Deposit.
Option 1: Netpay
Follow the steps indicated.
Support Visa/Master Credit Card, Maybank2u, CIMB Clicks and other online banking
Maximum Three Business Days Shipping*
In most cases we are able to ship the same day OR next business day (Monday - Friday), provided the order is placed before 12.00pm. We cannot guarantee this but make every efforts to do so. If any order not able to manage ship out within 3 business days, we are willing to FULLY REFUND or REIMBURSE with RM5.00 NextBuyDiscount voucher if agreed by buyer.
This is our major commitment to our customers.
*Domestic shipment (Within Malaysia): Shipping may take 1-3 business days from the date of shipment.
Three Business Days Shipping does not apply to:
Orders placed on Saturdays, Sundays, or holidays.
Orders for large props or Special Order items.
How are shipping and handling charges determined?
Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered, secured wrapping and packing cost, also handling cost from our warehouse to Pos office.
We are not only handle your order speedy, but secure to minimize your chances of loss irritation.
We will update daily shipment status every business day before 8.00p.m. Buyers will be inform by Lelong e-mail and SMS once we updated.
When your shipment arrives:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately.
Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.
About Combine Shipping
We allowed Combine Shipping helping customers to save some shipping charge. Pls refer below for the rate of combine shipping
Peninsular Malaysia :
First 0.50KG - RM8.00
Next Every 0.25KG - Add RM2.00
First 0.50KG - RM11.00
Next Every 0.25KG - Add RM3.00
Sabah / Labuan :
First 0.50KG - RM12.00
Next Every 0.25KG - Add RM4.00
Please read and understand our Terms Conditions prior purchase:
1. All items are quoted in Malaysia Ringgit, postage fee is excluded.
2. We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.
3. All items price are non-negotiable.
4. Full refunds guarantee in case of out of stock.
5. There might be some color difference compare with actual items due to lighting and monitor setting.
6. Due to human measurement method is used, there might be 1-2cm variation. This will be considering as normal.
7. We only accept NetPay, credit card, cash bank-in or online transfer for payment through the above mentioned bank account.
8. All items are thoroughly inspected before delivery. We will fully responsible if the product(s) damaged on arrival due to delivery mishandling. Please report to us via email within 48 hours from the time of package arriving. Any report after 48 hours shall not be entertain.
9. We will ship out your item within 3 working days. We will contact you if the shipment will later than 3 working days. A shipment tracking reference also will update on lelong after item posted out. In case any parcel is return to us, buyer have to bear the postage charge by sending back the parcel.
10. Buyers have to follow up with respective courier company after the parcel shipped.
11. We reserve the right to amend our terms and conditions without prior notice when it deemed necessary.
12. By placing an order with us, you agree to be bound by the Terms Conditions.
Warranty Policy :
1. No warranty for any clothes, or any wearable products like corset, slimming vest, shaping pants and etc.
2. Product with electronic devices come with 7 days warranty from the date you sign and received the item based on the courier tracking system, example, you sign and receive the parcel on 1st Oct 2014, so the 7 days warranty valid until 7th Oct 2014 at 11.59pm. Any buyer contact us after this 7 days period will not be entertain.
3. We do not responsible for any damaged, lost or delayed by the courier company.
4. For manufaturer defect item, you may request for exchange within 7 days. Buyer have to send it back to us and the charges will be bear by BUYER.
5. Buyer have to responsible to track their item with Poslaju / Skynet courier, we will not hold any responsible if the parcel return back to us, BUYER have to pay another shipping charges in order to resend back the item.
Return Policy :
1. Buyer must inform us within 7 days upon receiving / signing the courier slip, we will not entertain any return after 7 days.
2. Buyer must return back to us in original condition with tracable postage method, and the postage charges must bear by BUYER
3. You can choose to exchange for another item, or request for refund, we will bear the return postage charges if you choose for exchange another item. For refund process, please refer to below.
4. In case of refund, we will only refund the product amount / value, shipping charges will not included in the refund, example : You buying a RM12 product with RM6 postage, we will only refund RM12
5. Buyer have to re-send back the item to us for exchange or refund, and the postage charge is bear by BUYER although it is a manufacturer defect product, we'll only refund after received the product, we understand that the malfunction product cannot be use, but we also need buyer to send it back to us, this is to avoid buyer misuse of the return policy by keeping the product and at the same time get the refund.
6. We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.
By placing an order with us, you agree to be bound by the return policy terms and condition.