Questions & Comments
Questions & Answers Ask Seller
1. Shipment only happen when payment received. Shipping fee may vary depends on location and as decided by Joan Fashion Mall.
2. Delivery via Poslaju courier service or other international courier as specified by Joan Fashion Mall.
3. Shipping duration will be a minimum of 7-14 working days (ready stocks or pre-order items). Might delay due to custom clearance or late delivery by courier company.
4. Please read our shipping policy from T&C for more info.
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Terms and Conditions
Welcome to Joan Fashion Mall website online store wholly owned by Joan Fashion Collection (002524441-M). Terms and conditions stated below applies to all visitors and users of Joan Fashion Mall. You are bound by these terms and conditions as long as youre on Joan Fashion Mall.
The content of terms and conditions may be change, move or delete at any time. Please note that Joan Fashion Mall have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Joan Fashion Mall will take immediate actions against the offender(s).
Product pictures, measurement, fabric and description are provided by our suppliers and meant for illustration purposes. The pictures may not reflect the actual color of the item and measurement may vary 5-10cm due to the difference monitors. We guarantee the style is the same as shown in the pictures, but not the same performance on different bodies as on the model. All the prices shown are not included postage, customers have to bear the postage fee (unless specified by seller).
For Ready Stock item, we are based on first come first serve basis.
For Pre-Order item, we cannot guarantee 100% available. For any out of stock item, we will fully refund the money to you or product exchange subject to communication agreement with customer.
Please refer to Return and Refund Policy.
Site Contents and Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words Joanfashionmall or Joan Fashion Mall Contents of the Site Joanfashionmall or Joan Fashion Mall are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Joan Fashion Mall.
Comments and Feedbacks
All comments and feedbacks to Joan Fashion Mall will be remain our property. User shall agree that there will be no comment(s) submitted to our website will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comments content made.
User shall agree that Joan Fashion Mall may send newsletter regarding the latest news/products/promotions etc through email/whatsapp/wechat or any other social media to the user.
The user shall agree to defend, indemnify and hold Joan Fashion Mall harmless from and against any and all claims, damages, costs and expenses, including attorneys fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third party sites is at your own risk. Joan Fashion Mall will not be related or involve to any such website if the users content/product(s) got damaged or loss have any connection with third party site.
From time to time, there may be information on Joan Fashion Mall that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers.
This agreement is effective unless and until either by the customer or Joan Fashion Mall. Customer may terminate this agreement at any time. However, Joan Fashion Mall may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
Return and Refund Policy
Damaged / Defective / Wrong Items
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damaged cause by third party or customers own fault cannot apply for refund.
Please email to notify us within 2 working days from the date of receiving with your order number, name, contact number and picture of the damaged/defective/wrong item.
All items must be returned within 5 working days in unwashed, unworn and unaltered condition with all tags attached with the original packaging. Joan Fashion Mall will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the items, customers will received their refund within 24 hours after the confirmation.
Refund may be as fund transfer or exchange may be provided (if item still available for exchange, the item will deliver with your next order, shipping cost is the customers responsibility). Refund period subject to notification provided by seller.
Non-Returnable / Non-Refundable
Joan Fashion Mall will not responsible to any material or quality problem such as
- material too thin
- color not as picture
- size too big or too small
- wearing uncomfortable
- minor defect which can be corrected easily
- allergy and side effect
- some thread problem
All the products pictures, measurement and information are provided by our suppliers and should not use as a standard to justify the real item you received. Please allow 5-10cm differ in measurement.
Out of stock items
Pre-Order items are not 100% available. For any order which is out of stock, we will fully refund through fund transfer or product exchange subject to communication agreement between Joan Fashion Mall and customer. Refund period subject to seller decision.
Please contact us at email@example.com if you have any questions or doubts.
* Joan Fashion Mall reserved the rights to change the policy for any reason at any time without prior notice.
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