Last Updated @ 8/13/2017 6:52:05 PM
*We highly recommend to visit our page for eyes and contact lens care tips.
*** You may also want to try out our Kazzue Premier and Kazzue Cherish Color Contact Lens and Kazzue SFX Crazy Contact Lens, genuinely Made in Korea being the top quality color contact lens, our product contains:
- Ultra oxygen permeability for healthier vision and excellent comfort
- High UVA and UVB protection that protects your eyes from the harmful UV sun rays
- Newly developed Moisture-Lock technology that provides long lasting comfort throughout the day.
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Step 1: Place an order at Lelong.
Step 2: Make payment via NETPAY Lelong.
Step 3: Wait for Lelong email on shipment details after order been processed.
Step 4: Track your parcel in respective courier services company.
-Strictly no COD
-We will not be responsible of delay shipment if we do not get sufficient information. We only start processing order upon receiving payment confirmation.
Thank you for your business.
1. We use PosLaju, DHL and FedEx courier services for delivery.
2. You will receive an email notification from Lelong on your tracking number once we have shipped the item.
3. For Pos Laju tracking please visit http://www.poslaju.com.my/track-trace-v2/ preferably after 24 hours as their system may not update immediately.
4. For DHL tracking please visit http://www.dhl.com.my/en/express/tracking.html
5. For FedEx tracking please visit https://www.fedex.com/apps/fedextrack/
-WE ARE UNABLE TO SHIP TO PO BOX/MILITARY ADDRESSES.
-For international shipping, we are not liable for any delay or tax impose by custom
· Please make sure your shipping address is correct as we are unable to redirect goods to you. (No P.O. Box or military addresses).
· Every order will be processed within 1-2 working days upon receiving payment unless the item is out of stock and we will send email to notify you. Please make sure the email is valid and active.
· You will receive an email confirmation once your order has been successfully shipped–it will include your Order ID, shipping method and tracking number.
· PLEASE ENSURE YOU TRACK YOUR PARCEL AND YOU CAN AVOID ANY UNNECESSARY DELAYS OR COSTS.
· We are not liable of any lost in transit product during shipment after we shipped out the product.
· Please ensure you use the product with proper hygenic care as recommended and follow the instruction of expiry date and life span of the product after opening.
· All products uses in this site is for reference only.
Warranty: We provide warranty on manufacturer defect within 10 days from the receipt date.
The definitions of defects are as follows:
· Contact lens was torn in SEALED bottle/pack
· Contact lens was in odd shape in SEALED bottle/pack
· Contact lens was expired in SEALED bottle/pack
Customer must take a photo of the defects and email to us accordingly. Customers may return merchandise for an exchange within 10 days from the receipt date. Returned defects products will be inspected. Exchange will be made after inspection. STRICTLY NO REFUND. Exchange will be void if the products shown sign of usage. Kara Vision reserves the right not to entertain any defect report file after 10 days of grace period.
1. Return shipping cost is borne by customer.
2. To ensure safe delivery, you should ship your package using trackable carrier. We are unable to process further if packages lost or damage during transit.
3. Exchange of product due to defects takes approximately 15 days – 21 days.
4. Please include your Order ID in all your correspondences.
Incorrect Address: Make sure the shipping address you provided is correct and complete, we are not responsible for lost orders due to incorrect addresses. If your package is returned due to this, we can ship it again upon receiving the new shipping payment.
Lost shipment: It is rare that an order gets lost but if this happens and your package does not arrive within 3 weeks since the shipping date, please contact carrier company.
Incorrect Item: If you have not receive what you ordered, you can return it and we will ship the correct item at our cost.
If you need to return an item, please email us the product picture with your order number and details you would like to return.
Parcels could be returned to our warehouse address below:
Charisma World Marketing 002656093-D
7-4, Jalan 1/116B
Kuchai Entrepreneurs Park
Off Jalan Kuchai Lama
58200 Kuala Lumpur Malaysia
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