Please feel free to contact us if you have questions or encounter any problem with the payment.
Email to us at firstname.lastname@example.org
SMS us at 019-2363264
Fast and Secure Shipping: Ensuring your package arrives quickly and in perfect condition is our priority. We care about your order and we pack every item with great care. Packing and delivery will be done after the full payment and complete shipping details are received.
Item will be post by local Courier or Postal service, and tracking number will be provided.
100% Satisfaction guaranteed. We are committed to provide you with the highest quality products, at the best prices. Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase.
Product Return Policy
In what condition do we accept product exchange and/or refund?
BBPARADISE are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) BBPARADISE delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us.
In the event of customer complaint and request for return or refund, please stay calm and contact our WhatsApp Customer Service team at 019-2363264 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm.
(b) What do we need to verify that the item is allowed for exchange or return?
In most cases, we will need your help to get a few photo or video (hand phone standard is sufficient, no need studio photography.) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us.
Once our support team confirms the return, we will wait for you to send back the item to us.
(ii) How to pack the return parcel.
Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well-sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund?
We suggest you try to ask whether accepts product exchange as first option. In any case, you shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, BBPARADISE shall refund the amount to you.
(d) How long does it take?
The product return or refund normally takes about 14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and BBPARADISE will try our very best to shorten the process.
(e) Delivery cost.
Delivery cost for returning item shall be borne by BBPARADISE if you follow the procedure of advice. BBPARADISE shall also bear the cost of sending the item back to us.
(g) Buyer from countries other than Malaysia.
The verification process is similar to Malaysia-to-Malaysia returns. BBPARADISE will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid BBPARADISE.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments)
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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.