Internet Transfer, Cash Deposit, ATM Fund Transfer Cash Carry.
Payment by cheque should be crossed and made payable to NATURE FINE MARKETING SDN BHD
1. Your orders are usually shipped within 1-2 working days after payment is received. Your shipment will arrive to you safe and sound as we are using the reputable Skynet, Poslaju, Normal Air Parcel, City-Link or Kangaroo.
2. Please check that your address is correctly stated in the official receipt which we will email to you once payment is received.
3. You may track your shipment via the tracking number which will be provided to you as soon as your item is post.
4. Please ensure that there is someone to collect your parcel at your given address during working hours.
5. You will be notified by the courier service should the delivery be unsuccessful and you may have to retrieve it from their branches.
1. Goods Sold are not Refundable nor Returnable.
2. Prices are subjected to Changes Without Prior Notice.
Product Returns / Warranty Claims
All items warranty (varies depending on product brands)
Our warranty covers from the start date of purchase and any purchased items / products can only be returned for warranty purpose. Kindly please check the products compatibility / requirement before purchasing. Goods sold are non-refundable or exchangeable.
To initiate a return or replacement for a defective product, kindly please contact us so that we can issue you a directive order on sending back the items for warranty claims / replacement. Please do note that back forth return shipping fees is fully borne by the customer. We will notify you via Phone calls once your warranty claims is done and advice you on the return shipping fee.
Our warranty term applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt.
The warranty may not apply or void if:
All warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible hardware and the like.
This warranty does not cover customer self physical damage.
We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty.
Defects caused by abuse or misuse of the product.
If customer is unable to provide the Proof of Purchase.