Within Malaysia ,Ship By: Courier Services
Brand : Kuku Taiwan
Model / SKU : KU5319
Conditions : New
FREQUENTLY ASK QUESTIONS:
I am new to Lelong. How to purchase in Lelong?
Buying in Lelong is very convenient and safe. For steps of purchase, you may refer to this link: http://help.lelong.my/how-to-buy-2/
Why buy with us?
We are SSM registered company in Malaysia since 2011 and always try our best to serve our customers. Besides that, we are authorized retailer for the brands we selling
I don’t have Netpay account. Can I purchase?
Yes. You do not need an account with Netpay. Netpay is just a gateway for you to pay using your credit card or for direct bank transfer. So, after you pay using Netpay, your payment is secured and will be released to us after you have received your parcel.
How long will I receive my parcel?
After we receive notification from Lelong regarding your payment, we will proceed with your order. If payment notification is received before 12pm, we will try to arrange pick up on same WORKING DAY. We will update the tracking details once it has been picked up. You will able to receive within 2-5 WORKING DAYS (Peninsular Malaysia) or 3-7 WORKING DAYS (Sabah and Sarawak).
I am urgent for the item. I must receive the item within 2 days
Sorry that no SAME day delivery is possible. All our parcels are engaged to courier service, and the courier service will deliver according to their schedule. We are not able to urge them if it is still within the time frame.
I would like the courier service to call me before delivery
Sorry that courier service will not call before delivery. This is because they have to handle more than 200 parcels per day and quite impossible for them to call everyone. So, kindly provide us a shipping address that got someone to collect the parcel
I have questions and would like to know more about the product
Kindly send us a message (right corner besides the product profile picture) and we will get back to you as soon as possible
Buy with confidence
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We do understand that buying things online could seem to be unsecured for you and me. So, we integrate NETPAY Payment Gateway (can use Visa, Master or Direct Transfer) for you to purchase with confidence in our store. No extra charge and faster payment specially brought to you by Lelong!
If you have more enquiries, kindly email us a private message and we are ready to assist you!
All goods delivery will be done through appointed courier services. Sorry that NO Cash On Delivery (COD) available.
Delivery time is subject to stock availability and orders load of courier service appointed. Orders will be delivered to you within 2-7 working days after the payment has been confirmed (Not counted from the date of order). The arrival date of all orders is only an estimation and subject to change from time to time due to many unforeseen circumstances which might occur from time to time before or during the delivery that are not within our control. Sorry that there is no same day delivery. So, please plan your order accordingly.
All orders with payment that comes in after 12.00 p.m. (Malaysian Local Time) will NOT be calculated as one (1) business working day. BabyLoveShop will inform customer if there are any delays with the order with a stated reason.
Your order date: 1 Oct 2012, 11.30am
We received your payment (From Net Pay/ bank): 1 Oct 2012, 12.30pm
So, we only able to deliver on 2 Oct 2012
Your expected date of receival (depends on area): 3 Oct - 12 Oct 2012.
Oversized items are items such as Car Seat, Stroller, Baby Cot, Walker, Playmat and etc. These oversize items are subject to charges due its size and normally the weights are calculated using the Volumetric. Therefore, the actual weight might be light but volumetric weight is heavy. So, the shipping cost will be expensive.
For Sabah and Sarawak, if the shipping fee is stated that meant we are using our courier service to deliver goods to you (delivered within 3-7 working days after the payment has been confirmed). OR, you could request us to quote you shipping fee using normal Pos Malaysia Air Parcel (about 7 working days after the payment has been confirmed), which might be cheaper
If you have queries regarding the delivery zones and charges, please give us a private message for more information. For item which does not stated its shipping fee (especially shipping to Sabah/ Sarawak), please drop us a private message (item interested and destination place) so that we could help you to arrange possible cheapest shipping fee.
Please be informed that we will not be able to accommodate on the time of delivery because we engaged the courier company to deliver all our orders. The courier company will not calls you unless you have contacted the courier service yourself to deal with them. Please do not expect a call from Courier Company before the delivery.However, BabyLoveShop will do our best to service your request.
If you do not receive your parcel within the expected time (after 7 working days), please inform us via private message or email to firstname.lastname@example.org
We encourage our buyers for Combine Shipping- It saves you even more!
Let's explain with an example:-
BabyLoveShop makes best effort to ensure the accuracy of the information contained in Lelong. However, BabyLoveShop does not warranty accuracy of the information, and no liability or responsibility is assumed for any errors or omissions in its contents. BabyLoveShop reserves the right to change product(s), product detail(s), and availability, prices at any time without prior notice or obligation. We apologize for any inconvenience caused.
The comment stated in product details is just owner personal opinion or based on customers reviews, and may differ from yours. We hope the suggestion could help our customer to make decision especially for first-time mother and father. The comment does not carries any discrimination or forcing as the final decision is still based on our valued customer. There is no intention to damage/ tarnish the reputation of any said brand.
Please note that these items have been marked down due to old model/ discontinued product / defect in packaging. The reason for price markdown will be stated in each item's description. Items bought from this category are neither refundable nor returnable. You are solely responsible for conducting your own due diligence of any item purchased in this category which shall include but not limited to, carefully reading all descriptions of the items and noting any uploaded images associated with the items featured on our site. Thanks!
Kindly note that BabyLoveShop is extending our extra service to assist customers enquiries via email. While we strive to keep the replies accurate, complete, and up-to-date, BabyLoveShop cannot guarantee, and is not responsible for the accuracy, reliability of any opinion, advice or statement made in emails.
BabyLoveShop shall have the right at any time to change or modify these terms and conditions, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by any means including, but not limited to, posting online. Your continued use of this Site after such notice shall be deemed to constitute your acceptance of such changes, modifications or additions.
BabyLoveShop is committed to protecting the privacy of our online customers. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties. Any discretionary information submitted is handled with utmost care and urgency, and will be treated with due respect even in administrative representation. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their job. We will not send you any unsolicited e-mail
You agree to defend, indemnify and hold harmless BabyLoveShop and its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including legal fees, arising out of your use of this Site.
All prices displayed for the products on BabyLoveShop represent the recommended retail price by the manufacturer or supplier.
BabyLoveShop reserves the right to make adjustment to any published price of any products due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising.
BabyLoveShop will check item(s) before deliver to customer to ensure everything is in order and in good condition. However, if you find that item(s) delivered to you is (are) damaged, broken or defective, kindly contact us within 3 days of receiving the product(s). We will either replace the broken part if possible or deliver a new one completely at our cost only after receiving the damage item(s) from you within 10 days. Please pack the damage products/parts and courier it back to us for investigation before we replace the item to you. Simply email us and we will do everything possible to rectify the problem and make your shopping experience a positive one.We will only exchange for damaged products.
BabyLoveShop minimizing the trouble of sending the product back for warranty by selling and distributing good quality products. Please refer to the guidelines or manuals come with the product before usage so that the product is properly installed to ensure it reaches the maximum performance. If you find any problem in using the product, you are most welcomed to contact us for guidance.
For items under warranty with warranty card, kindly refer to the details of the importer / manufacturer for warranty claim. We extend our service to assist you in sending back to our supplier on warranty but it will take longer time. Please understand that it will take more than 15 working days as this involves 4 times of shipping.
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