NETPAY - NO FEES WITH BUYER PROTECTION

Netstore will absorb all fees when customer purchase from our store.

The price you see is NETT.

For old listing, some items might have shipping fees, until we make amendment to those listings, the shipping fees for those items applies

FREE SHIPPING FEES -

1. Netstore will start offering FREE SHIPPING in Peninsular Malaysia ( IF YOU SEE THE FREE SHIPPING LOGO, ITS FREE)
2. However, you do not get to choose the courier used
   If you want to choose your courier service, we will quote you shipping fee.
3. Peninsular 1kg - 5kg will use POSLAJU / NATIONWIDE / SKYNET, above 5KG will use Gdex, Citylink, Nationwide, Skynet
4. Sabah and Sarawak will only get Free Shipping for items 1KG and below. Anything above 1 KG will be charged at a flat rate.

PLEASE REFRAIN FROM MAKING SUCH REQUESTS

1. CALL BEFORE ARRIVE , We are not the courier company, so we are not the ones delivering your parcel.
2. COME AT CERTAIN DAY / TIME , Again, we are not the courier company, and they will not alter their Logistic schedule for a certain coverage area just because you need your parcel to be delivered after lunch (example), the 2 statements above have nothing to do with your requests Mr. Jason Tan from Seri Kembangan...
3. Basically, please do not expect the underpaid , overworked courier people to perform any additional tasks other than safely handling your parcels.

COD / COC - YES IS AVAILABLE

• PM about stock availability ( please refrain from using chat, we dont get notification)
• When received reply, then either purchase in Lelong or walk in ( will be notified)
• Store Location :

NO. 33-2-2, JALAN SETIA PRIMA A U13/A,
SEKSYEN U13, SETIA ALAM,
40170 SHAH ALAM, SELANGOR D.E.

PURCHASING THROUGH LELONG - DELIVERY

1. After payment is fully made, we will process the delivery within 12-48 hours for ready stock items but cutoff time is 11 AM for same day processing.
2. If your order is Pending Approval from NETPAY no shipment will be made until it has been verified
3. Delivery is only on Working Days in Selangor, Mondays - Fridays.
4. Shipping will be done on SAME DAY/NEXT DAY once payment have been make except Saturday, Sunday or Public Holiday (base on POS LAJU working day).
5. We will always ensure that all items are wrap nicely or 100% sealed by original packaging before shipping. If the item is broken seal please check your item first before you sign or call us immediately.
6. BUY NOW ORDER: Payment is expected within 24 Hours of ordering. Any orders without payment will be cancelled
7. Shipping Fees still applies even we send it ourselves to your premise.

POS LAJU (1-3days)

POS Parcel (7-14 days)
 

Skynet, Nationwide, City-Link and GDEX (1-7 days)

IMPORTANT NOTICE :  INVOICE

1. INVOICE : WILL be included in every parcel
2. For bulk purchase or if require quotation for corporate purchase, please PM

IMPORTANT NOTICE : PARCEL

1. When you received your parcel, open in front of the courier person and check the content. If its faulty / damaged / item missing, do not accept the parcel. IF YOU ACCEPT THE PARCEL, WE WILL NOT BE LIABLE FOR ANYTHING MISSING/ FAULTY
2. We only sell ORIGINAL, and MALAYSIA DISTRIBUTOR BACKED products. IT’S NOT AP, ITS NOT OEM, ITS NOT FAKE, ITS NOT SELF IMPORT, IT’S NOT SHOP WARRANTY, its not we sendiri import 1. Its original by Authorised Distributor. In case we have not emphasized it enough.. ORIGNAL !!!
3. Product information are gathered from respective manufacturer/ distributor website.
4. Please perform your own due diligence on the product information.
5. Anything with “CONTACT BUYER” means NO STOCK
6. To check for stock availability / compatibility, the fastest way is to whatsapp / sms 01163242966.
7. If there is any problem with your purchase, please let us know IMMEDIATELY after your product has arrived.
8. Any delivery mishap will not be our responsibility. If you need insurance for your product, please let us know beforehand. Charges from Courier Company applies
9. Product images are for illustrative purposes only and may differ from the actual product, due to differences for products marketed in different regions. Also due to differences in monitors, colours of products may also appear different to those shown on the site.

IF ITEM IS OUT OF STOCK

1. You will receive a call / Whatsapp message
2. You will be given a choice to change the (color / brand / capacity etc), Full Refund , or wait for the stock to arrive.
3. If it is Full Refund, it will be processed immediately
4. If its change of order, it will be same spec / higher spec and if there is a balance, we will pay you back. If there is shortage, you will have to top up.
5. We will send you an invoice to reflect the true purchase item via email.

FREE GIFTS AND ONGOING PROMOTIONS

1. We reserve the rights to terminate / alter any ongoing promotions without prior notice

Guarantee

1. All products are Original, New and Sealed.
2. All items will be bubble wrapped / slim wrapped or put in a box.
3. Our product description is correct. For Example, when it is stated 1 Year Warranty, it is 1 Year Warranty. If you see some other seller put an item’s warranty longer than what is stated by us, than IT IS NOT the warranty covered by Malaysia Distributor. You can check the Distributor’s website for the correct warranty information.

Warranty

1. New products warranties and their terms are covered by manufacturer and honored by authorized distributors. Please keep all receipts/warranty card/ boxes for warranty claim.
2. If you want us to RMA for you, please add RM for return postage, or contact us for information on nearest RMA centre in your location.
3. If there is a delivery mishap we will NOT be responsible for the refund, unless there is an insurance purchased for the product. Insurance charges is subjected to the respective courier services chosen

RMA

1. Always Keep your Box, dont throw
2. Always register your product. Our products are original, can put serial number in manufacturer website and register
3. If item is defect, we will assist with Warranty - please email to sales@netstore.com.my. State your Purchase ID, and describe the defect and best to include picture of the defect
4. Warranty cover is based on Manufacturer Warranty Policy.
5. If item is not defective when send back, a charge of RM 20 will be imposed besides the transport fees