Last Updated @ 7/4/2019 4:40:28 PM
If you have any questions, suggestion or comment about us, our products or our website, please do not feel hestitate to contact us.
We can be contacted via our email at email@example.com or 60102884218 (SMS, WhatsApp, Line, WeChat and Viber).
1FashionHouse.com offers various kind of payment methods as shown below:
Option 1: Offline Bank Transfer (Bank-In via Cash Deposit Machine) / Online Bank Transfer:
Bank Account Number: 112464128953
Account Name: Lim Ooi Hee
Bank: CIMB Bank
Bank Account Number: 7007324896
Account Name: Lim Ooi Hee
Bank: Public Bank
Bank Account Number: 3186775125
Account Name: 1FashionHouse.com PLT
Bank: Hong Leong Bank
Bank Account Number: 28250163768
Account Name: Lim Ooi Hee and Koay Wei See
After you have made the payment, you may scan and upload the copy of the Bank-In Slip or Screen Capture/“PrintScreen” and upload the online banking transaction results to us.
**Important Note: Your item will not be delivered until you have paid and submitted the payment confirmation to us.
Option 2: NetPay Payment Gateway
WEST MALAYSIA - First 500g = RM 7.50 - Subsequent 500g = RM 3.00
EAST MALAYSIA - First 500g = RM 10.50 - Subsequent 500g = RM 6.00
RM 150.00 and above total spending = FREE
Q. What is the method of delivery?
A. The method of delivery is PosLaju.
Q. How long does the delivery usually takes?
A. PosLaju local delivery will usually takes about 1 to 3 working days; including the time to process the order.
Customers are to read and understand our Terms and Conditions before buying. If customers do not agree with our stated Terms and Conditions, customers are advised to refrain from buying to avoid any foreseeable conflict.
1) 1FashionHouse.com reserves the right to accept or reject any returnable item and the decision to accept or reject any returned item is final.
2) All lingerie items are strictly non-returnable/exchangeble/refundable due to hygienic reasons.
3) If the returnable items are out of stock, the customers may seek a refund from us.
4) Item photo displayed in the website is slightly different in terms of color, design and size from the actual product.
5) All complaints below shall not be entertained if:
a) Size measurement differs by about 1cm-3cm.
b) Minor loose threads, irregular fold or wrinkle produced by crumpling.
c) Certain odor smell.
d) Other subjective reasons such as not nice, not comfortable, don't like the color, design or size.
1) 1FashionHouse.com reserves the right to accept or reject any returnable item.
2) Customers may return the item for exchange if:
a) The item is terribly damaged.
b) The item is massively stained.
c) The item is substantially defective with quality, design and size problem.
d) 1FashionHouse.com mistakenly supplied the wrong item from what has been ordered by customers.
3) The shipping fee for the return item will be fully borned by 1FashionHouse.com provided it falls under condition 2(a)-(d) above.
4) All returnable items returned for exchange/refund are subjected to the item not used or not worn or not washed and the packaging is still in the original conditions - with the tags (if any) still attached.
5) All returned items will be fully inspected and the decision to accept or reject any returned item is final.
6) Customers are required to inform us via:
- email: firstname.lastname@example.org or
- phone/sms: 010-2884218
within 2 days of receiving the item.
7) Returnable item should reach our premises within 5 working days from the date of informing us.
8) All returnable items should be return at this address:
- 1FashionHouse.com PLT, 3, Lintang Ibus, Southern Park, 41200 Klang, Selangor Darul Ehsan, Malaysia.