Min. Order 10pc
Will not ship out order in case
order less than 10pc
It is advisable for buyer to pm us to confirm the
availability of livestock before purchase
Pack with card box, styrofoam box, and ice gel
Ship within Malaysia Only
Last Updated @ 2/2/2018 1:15:41 AM
Welcome to Aquaneo Online Store!
-Item will be shipped on next working day after buyer make payment (before 12am)
-In case of shipment of compressed gas product to East Malaysia, we will release all the gases in the cylinder before shipping
-To ensure livestock arrive fresh and alive at buyer’s side, we’ll only ship out livestock on Monday/Tuesday
-In some cases, we may ship out items in different parcel in case ‘volumetric weight’ has too much different with ‘actual weight’
-Please note that ‘1-3 working days’ of shipping period is based on our past experience with the courier service.
-Please understand that there may be a delay sometime due to unforeseen
reason. However, we’ll always try our very best to make sure the parcel ship to buyer ASAP
**For COD deal, please do notify us 1 day in advance**
COD location as follow
@ BHP Taman Connaught
@McDonald’s McCafe Taman Connaught
Wechat ID: aquaneo16
Wanted to know more about keeping aquatic flora / fauna?
Click on the link below!
[[[ Please read T&C column before purchase! Any complaints made without reading T&C column will not be entertained ]]]
Buy with confidence
2/11/2018 11:45:00 AM
|| Good Seller, Buy with confidence.
2/9/2018 9:46:00 PM
2/4/2018 5:52:00 PM
|| Excellent service and goods delivered as per advertised. Thank very much. Would definitely buy from seller again.
1/16/2018 8:10:00 AM
|| Great seller. Very humble and polite. Will definitely deal again.
12/13/2017 3:35:00 PM
|| Excellent seller, fast shipping and response, well done !
11/15/2017 8:13:00 AM
11/15/2017 8:13:00 AM
11/10/2017 3:44:00 PM
|| Trusted Seller
Questions & Comments
PLEASE READ THIS BEFORE PURCHASE !!
ANY COMPLAINTS WITHOUT FOLLOWING INSTRUCTIONS WILL NOT BE ENTERTAINED.
If you wish to exchange your items due to following reason:
Purchase the wrong item (eg: wrong size /length)
We Accept exchange within 1 day upon buyer receive the item with another item of same value on following condition:
- Item is not been used
- in the same condition you received it
- in the original box or packaging
Kindly email/wechat us with a clear unboxing video follow by following details:
1)Name and Contact Number
2)Reason of Exchange the item you receive
3)Item that you want to exhange to
Wechat ID: aquaneo16
**For exchange of goods, buyer will have to bear shipping fees for posting the goods to us, and shipping fees for posting the exchanged goods to buyer**
All Electrical Appliances (eg: Filter, Lighting, Cooling Fan) comes with 2 weeks of warranty unless otherwise mentioned.
It is advisable for buyer to keep the items original box / packaging within this 2 weeks of warranty period.
We will provide 1 to 1 exchange / exchange the faulty parts for the item.
**For product warranty, buyer will only need to bear the shipping fees for posting the faulty goods to us**
However, please do make sure that the goods is faulty before posting the faulty goods back to us, or else we will not bear the shipping fees for returning the goods back to buyer.
NOTE: Even If the product warranty period is over, buyer can always inform us if product is faulty. We’ll assist you as much as we can.
We provide dead on arrival (DOA) warranty on all of our fauna livestocks (fish / shrimp)
Please do check the fish / shrimp in the package before open it.
Buyer will have to snap a clear picture of the dead fish / shrimp before open the pack and send via email to firstname.lastname@example.org within 2 hours upon receive the livestock.
Any complaints make after the 2 hours period or snap picture with package open
will not be entertained
We will provide refund for the dead fish / shrimp (excluding postage fee).
We will not provide DOA warranty in case of following situations:
1) Buyer provide wrong information (wrong address, contact number etc) which causes the delay of postage
2) Nobody is there to collect the parcel when it arrives the address provided
3) The shrimp / fish is FOC.
For example, buyer purchase 5 pc and get 1 foc, we Do Not provide DOA
for the 1 pc
**Every pictures of livestock in Aquaneo store is for illustration purpose only. Please do undertsand that some fishes / shrimps may take time for their colour to show up.**
THANK YOU FOR YOUR PATRONIZE!
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