Once your order is verified, you can expect to receive your goods within the following time frame:
In Metro areas: 1 - 4 working days (except Saturday, Sunday and public holidays)
In Non-Metro areas: 3 - 8 working days (except Saturday, Sunday and public holidays)
Products will be shipped from BIO CARE Headquarter at Lunas, Kedah.
You may also opt to pick up your orders from our store or arrange your own pickup-team (only for B2B customer).
Our standard shipping fee (based on chargeable weight):
West Malaysia (Kelantan, Terengganu, Pulau different charges)
1st 3kg - RM11.00
3.1-10kg - RM16.50
Additional 1kg - RM 1.50 (exclude fuel charges)
East Malaysia (major cities only):
1st 1kg - RM20.50
Additional 1kg - RM10.00 (exclude fuel charges)
1. We aim to deliver within the timeframe indicated above but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
2. Delivery Charges will be calculated based on the weight of the order received. Charges may differ from time to time according to the policy of courier companies.
3. If delivery is delayed due to Customer unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery from the carrier, then the Company may do either or both of the following:
(a) charge Customer for any costs reasonably incurred by the Company; or
(b) no longer make the product available for delivery and notify Customer that the Company is immediately cancelling the order, in which case the Company will refund (partially) to Customer or Customer's credit card company as applicable any money already paid to the Company under the order, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided).
4. Customer to be charged for the redelivery charges.
5. Delivery address is not allowed to change once the item is sent out from our warehouse.
6. We shall not be liable for any delay or failure in our performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.