- All orders are processed within 1-3 days once payment is made and confirmed.
- Standard delivery time is a minimum of 2 working days.
- All orders are delivered via courier services - PosLaju/Skynet etc.
- If you need a specific courier service, please advise and remark it when made order.
- The order make from Friday to Sunday will be send out on Monday.
- We could not comply to those who want the goods URGENTLY due to couriers services was out of our control, but you still can remark the info at order page, then we will remark the "URGENT" word at your parcel.
- All items are in good condition before shipping. We are not responsible for any loss or damages incurred during shipping.
Product Information Orders
Momo Genki Shop reserves the right to revoke any stated offer and to correct any errors,
inaccuracies or omissions (including after an order has been submitted).
About Combine Shipping allowed
Our store was allowed shipping fee combined, please using shopping cart to get it when you purchased more than 1 item. If you purchased it separate, system will not auto combine for your order, that mean you have to paid 2 time postage for 2 item/2 order.
*Please noted that, on this situation, we will not returned the extra postage.
- Plush Toys with manufacturing defects as described below will not be acceptable for return/exchange:
* Washable dirty spots
* Non-washable dirty spots which are not bigger than 5mm
* Imperfect Stitching
* Split seam not more than 3cm
- Submit your request within 7 days upon receipt of your package.
- Take photo and send to email@example.com / WhatsApp @ 011-2129 9263 for review approval.
- After approved for return/exchange request, We must receive the returned goods within 10 days.
- Please note that we do not accommodate refund unless we do not have ready stock to replace the exchange goods.
- Please note that Special Offer/Loss Clearance item didn't accept refund/return/exchange request.
- Products which have defects as described on the information page are not acceptable for returning/exchanging.
- The item must be unused, in its original condition and packaging with all materials, manuals and accessories intact (included FREE GIFT).
- Your are responsibility to return this item in protective packaging and you are responsible for return postage costs.
- If you receive products that you did not order, do not open them. Once an item has been opened and used, we will not accept a return on it.
- We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.
- We are not responsible for any loss or damages incurred during shipping.
- Actual Color May Difference From Picture:
Ultimate Looks puts great effort in displaying colors and products on our website as to true to actual as possible, however due to image processing limitations and varying monitor qualities, colors and products may appear different than actual. We do not acceptable the return/exchange on this situation. However, if you do receive the wrong product or color than the one you ordered, we will exchange it to you.
- We reserves the right to accept or reject a return/exchange at our own discretion.
- Remaining please refer to Lelong Return/Exchange Policy.