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All products will be tested strictly before shipping. Please make sure your address in Lelong.com.my is matched with your shipping address before you pay !
48 Hours fast Shipping
1.We guarantee to ship out within 48 hours after payment confirmation(except Holiday)
2.If there is any unexpected situation (for example can not ship out within 48 hours)
We will contact as soon as possible, and follow up closely to ship your order soon.
We ship to your address by EMS,DHL,UPS,FedEx and so on.
We are unable to control the delivery time because it is processed by Third-party service, but if the parcel has not arrive within expected time,please contact us, we will help you to track it and give you satisfied reply.
In these terms and conditions, the "Company" will mean KikiPay’s Personal Care Stores Sdn Bhd and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
Please also read these terms and conditions carefully and make sure that you understand them, before ordering any products from the site. Please note that before placing an order you will be asked to agree to these terms and conditions. Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. If you refuse to accept these terms and conditions, you will not be able to order any products from the site.
RETURN / REFUND
1. You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +6168125499 at the time of collection/ delivery; otherwise we shall have the discretion to refuse your claim.
2. For product collected from store which is found to be defective and/or is damaged inside the packaging after collection, you may return and bring back the defective product to the store where you collected the product within 7 days. You must present a valid receipt of the purchase for the return.
3. Exchange of the product or refund for the product can be arranged for the following reasons:
• If the product is obviously expired / damaged upon collection at the store / at time of delivery.
• If the product is expired / damaged inside packaging after collection/ delivery; and you contact customer service within 7 days.
• If the product ordered is different from the item collected at the store/ delivered.
4. Goods returned for a refund shall be refunded at the price which you had paid at the point of ordering.