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Terms & Conditions
The content of terms and conditions may be change, move or delete at any time.Please note that hiTibo Online Store have the rights to change the contents of the terms and conditions without any notice.Any violation of rules and regulations of these terms and conditions, hiTibo Online Store will take immediate actions against the offender(s).
The Terms and conditions of sales above apply to all goods supplied by hiTibo Online Store.All orders placed on hiTibo Online Store products advertised on our website are considered an offer for you to purchase items selected in your order.No contract exists between us until we have received and accepted your order.When orders are placed you will receive an email confirming this.This notification that the order has been accepted by hiTibo Online Store.
hiTibo Online Store reserves the right to cancel the contract of sale if the payment for order is not received in full.
These terms & conditional of sale apply to all goods supplied by hiTibo Online Store they do not affect your statutory rights.
We have taken every care to describe and show all items as accurately as possible and with accordance to the manufacturer's specification.Despite this a slight variation in items may occur.We provide you with product information on the website.If there is anything which you do not understand, or if you wish to obtain further information, please contact the customer service team via email : email@example.com.
User shall agree there will not be content of unlawful, abusive or obscene material(s) submitted to the site.User will be that only one responsible for any comment's content made.
From time to time,there may be information on http://savevalue2u.mom.my that contains typographical error,inaccuracies,omissions,that may relate to product description,pricing,avsilsbility and information without prior notice to the customers.Please email us and we will correct it as soon as possible.
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order,If an item has been under priced in error,we contact you and offer the following fews options:
1.Placement of a new order at the correct price of the goods
2.Cancellation of the whole order
3.cancellation of your order for the miss-priced goods and reconfirmation of your order for the correcly priced goods.
delivery will be made to the address specified through our checkout when you complete your order.
Should you wish be change the delivery address after goods have been dispatched from our dispatch center, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier).The charges will be the same as the original delivery charge.Please be aware that redirection approval is subject to your order and account status.
If an order dispatched with a wrong postal code then we would refund for the item only and you must place the order again and for postage if you still wish to have the order.
Order are aimed to be delivered on 2pm before after despatch.After 2pm order are delivered next day.
Postal orders can take up to 3 working days to arrive after an order is placed.
Please note a working day is any other than weekends and courier company or other public holidays.
Product Return Policy And Procedures
Stay calm and contact us.In the event of customer complaint and request for return or refund, please stay calm and contact our customer Service Team at firstname.lastname@example.org. Our support team available Monday - Saturday,10am-6pm.
Should you wish to cancel your contract after the goods have been despatched to you or your customer, you will be responsible for returning the goods to hiTibo Online Store within 1 week, at your own cost, unless the goods are faulty or mis-described. Please follow our returns procedure.
What do we need to verify that the item is allowed for exchange or return in most cases, we will need your help to get a few photo or video (Handphone standard is sufficient, no need studio photography).of the item, show us where is the problem and we will get it processed. Off course, we will need to know the booking ID too.
Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see through and sealed well. Paste the consignment note on the parcel.
We suggest you to try ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order or product replacement. However ,in the event where the particular item is out of stack, hiTibo Online Store shall refund the amount to you. The product return or refund normally takes about 7 working days to complete.
The courier company will automatically return the goods to you.(Note: The courier company will not return goods to hiTibo Online Store), Customer have to courier back goods to us, the postage is responsible for our company, depending on the situations.
Refund or replacement will not be application for following situations:
1.Original packaging missing
2.Any item that has been worn or altered
Cloth Defective Goods
Please feedback to our customer service email email@example.com within 2 days after receiving it.
We do not accept return for reasons of colour deviation from computer display view, minor dirt and minor thread off, quality thickness, size (measurement),and etc.(kindly reminder: Dark and bright colour clothes are likely to fade in 1st wash, this considered normal condition. Remember to wash separately from other colour clothes).
Kindly stick a tape on defected area we can spot easily.
All products supplied by hITibo Online Store Online have a 2 days manufacturer's warranty period from the date the goods. were delivered (unless otherwise stated and excluding consumables).This warranty does not affect your statutory rights as a consumer.
Please note, the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use. Consumable items,(e.g batteries) are covered for physical defects in accordance with the terms above. Consumable items,(e.g batteries) are not covered for replacement during "normal" use.
If you receive goods that faulty or incomplete on arrival, you must notify us within 48 hours of receipt of the item in writing (by post, by email or by using the contact us page on the website).
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items,(E.g batteries) are not covered for replacement during "normal” use.
We request photographic evidence of any visible faults instead of a return.
We will check products returned as faulty. If the fault is verified, we will replace the item within 3 working days at no additional cost to you will be reimbursed for any reasonable carriage costs incurred by the return, If any reason, we are unable to replace the item (for example, due to discontinuation of a product),you will be offered a choice of a substitute alternative product or a refund for the faulty item.
Please do not place duplicate orders for replacement of damaged/faulty goods.
In the event the faulty goods are to be returned to us by the recipient, if the goods you have returned are found not to be faulty, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges and no return delivery charges will be refunded.
Wrong Item(s) Delivered
If by mistake we supply you with an incorrect item, you must notify us within 2 days. If your customer wishers to return the item for replacement it must be in lines with our return procedure, Depending on the value of the item the customer is free to keep the item if they are happy with it and any refund for a difference in value will be issued, conversely if the item is of higher value than the original item paid for a request will be sent for the difference.
The item should be returned to us in line with our returns instructions within 3 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and "as new".
This condition does not apply to perishable (those items supplied with a printed use by date) items, unless previously agreed in writing with hiTibo Online Store Online.
Please note as stated above, in the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible, rather than return.
Items should be returned in their original packing and "as new” to the despatch depot:Seri Kembangan Store.
Before returning any items, you must inform hiTibo Online Store Online of the reason for the return. Please quote your original order number on all returns and correspondence.
In the event of an item returned to hiTibo Online Store Online not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
If an item(s) is returned to hiTibo Online Store Online without any written communication, and not in line with our returns procedure, hiTibo Online Store Online will not compensate for any transport costs involved.
Misuse Of Goods
Cosmetic use disclaimer
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result the use of information contained on this site.
hiTibo Online Store will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.