1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses within Malaysia. Any shipments outside of Malaysia are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Order processing time can take 1-4 business days before they are sent out to shipping. Most orders leave warehouse within 24 hours; most items are delivered within (2) Business Days. Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website. Orders over 20 kilograms may only be sent via freight/transportation company. For your convenience, tracking information will be e-mailed to you as soon as we process your order.
5. Oversize Shipping
Items that are oversize, weigh over 20 kilograms, or require special handling will ship separately from other items that you order and will incur an additional handling fee. These items will ship via freight/transportation company. Once your order leaves our distribution center, the freight company will contact you to arrange a specific delivery time. We will inform you for any additional fees/charges required for the oversized shipping. Please note that each shipment requires signature upon delivery. Also, be sure to inspect the shipment when it arrives and notify the driver of any damage.
6. International Shipping
We are currently do not support shipping to International destinations, however you may contact us via email to request for quotation on the rates to ship to your place. We do not add international tax, tariffs or duties for International orders. It is solely your responsibility to pay these fees.
7. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be
advised of any charges on the checkout page. For the extra-large or heavier items, the delivery cost will be quoted separately. You might choose to own collection in selected location to waive the delivery costs.
Sales tax is charged according to the province or territory to which the item is shipped.
8. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at +016-5217204.
If you have any questions about the delivery and shipment or your order, please contact us at +017-5969626
*NOTE: In order to expedite your order we may need to change the carrier or method of delivery. While we try to stock every item we sell on the website, there are some items that run out-of-stock or we do not stock yet. In these cases there maybe delays to your order being shipped, however we will notify you within 1-2 business days. Whether you decide to leave the item on order with us or cancel will be your option (please read our payment and shopping guidelines on Customer Service page).
Mytools Marketing owns and operate this Website “www.mytools.my”. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Mytools.my will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Mytools.my or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Mytools.my and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Mytools.my you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Mytools.my retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Mytools.my or may in some cases be a third party. Where a contract is made with a third party, Mytools.my is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
DISCLAIMER OF LIABILITY
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Mytools.my and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Mytools.my's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
LINKING TO THIS WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
DISCLAIMER AS TO OWNERSHIP OF TRADE MARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Mytool.my and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Mytools.my.
You agree to indemnify, defend and hold harmless Mytools.my, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Mytools.my shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Mytools.my. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Mytools.my.
DELIVERY / PERFORMANCE
Delivery of the goods shall be made to the address specified by the Buyer in its order.
Mytools.my has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.
Any dates quoted for delivery of the Goods are approximately only. The time for delivery/performance shall not be the essence, and Mytools.my shall not be liable for any delay in delivery or performance howsoever caused.
RISK AND PROPERTY OF THE GOODS
Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or if the Buyer wrongfully fails to take delivery Goods, the time when Mytools.my has tendered delivery of the Goods.
Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions the property in the Goods shall not pass to the Buyer until Mytools.my has received in cash or cleared funds payment in full of the price of the Goods and all other Goods agreed to be sold by Mytools.my to the Buyer for which payment is then due.
WARRANTIES AND REMEDIES
Subject as expressly provided in these conditions all other warranties conditions or terms, including implied by statute or common law, are excluded to the fullest extent permitted by law.
Mytools.my warrants the Goods will correspond with their specification at the time of delivery, and agrees to remedy any non-conformity therein for a period within 3 months to 12 months commencing from the date which the Goods are delivered or deemed to be delivered (“Warranty Period”).
We take our customer’s privacy seriously and we will collect, record, hold, store and use your personal information as outlined below.
If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting our Customer Service (firstname.lastname@example.org).
What information do we collect?
Mytools.my does not sell, share or trade customer’s personal information collected online with third parties.
When ordering or registering on our site, as appropriate, you may asked to enter the personal information as below:
Date of Birth
Credit Card Details (optional)
What do we use you information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information help us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information help us to more effectively respond to your service requests and support needs)
To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer)
To send periodic emails (the email address you provide for order processing, may be used to send your information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc)
To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
Do we use disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.mytools.my.