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Product Exchange Policy
We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour guides for our products. Please choose carefully as we are unable to exchange product once you have received your order unless we have made a genuine mistake in our description or we have shipped a wrong item to you.
If you think you have a case for a genuine exchange request, please contact us first before sending your order back to us as it may be declined and returned in you. In all cases, proof of purchase is required in order to get an exchange. Please note products returned to us for an exchange must be in a resaleable condition with packaging intact and all labels untampered and products manuals accompanying accessories returned with the item.
If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advice you accordingly.
Product Warranty Policy
7 calendar days’ warranty, from the date of shipment of the product. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident or wear and tear is not covered by our warranty policy.
If you feel that your purchase has a fault this is covered under warranty, please contact us, including as much detail as possible (supported by a photo of the issue if possible or applicable) so that we can assess the problem and advice you of a solution.
Refund or replacement will not be applicable for the following situations:
a) Missing Original packaging
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