After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
After successful verification, you can expect to receive your order within the following time frame:
In Metro areas: 1 - 6 working days
In Non-Metro areas: 3 - 10 working day set to deliver within the time agreed upon at purchase, However, if you are unavailable to take delivery or collection, weleave a card giving you instructions on either re-delivery or collection from the carri
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service at immediately after purchasing to inform us at https://www.youmiki.com.my/page/6/Contact-Us. The third party should present a valid ID along with the letter of authorization from you.
Youmiki will deliver your order following the address you provide during checkout / Confirm order, whether it is your house address or office address or any others adderess you prefer to sent to for this order.
Yes, You are welcome to pay a visit at our Youmiki showroom at the following detail:
K&X TRADING SDN. BHD.(1098683-M)
Brand : Youmiki
Management Office Address:
2-37, PV128, 128, Jalan Genting Klang, 53300 Kuala Lumpur.
33-1, Jalan Equine 9B, Taman Equine, 43300 Selangor.
T : 603-89485748
Cancellations OR Returns
How to Return
Step 1 : Drop us a simple email to [Returndep@youmiki.com.my] and provide with reason of returns with items pictures attached to the product / Call our ReturnDep at 03-XXXXXXXX
Step 2: Our Return Department Experts will investigate on the case within three (3) business days and reply with a RETURN ID if the return is valid, else we will contact you for reason on invalidity for the return.
Step 3: With the RETURN ID from the Return Department, You may proceed to courier the items to the following address [You will need to pay the courier fees, and will be reimburse with promotion code upon items return]:
Youmiki Returns Department
No.33-1, Jalan Equine 9B, Taman Equine, 43300 Seri Kembangan. Selangor
Step 4: Our Return Department will SMS / Email you to notify we received the pascal and will perform return within 1-3 Business days with the promtion code attached.
Youmiki's Return OR Refunds Policies :
Youmiki's return and refunds policy allow for item(s) return which allow to be in either one of the two options:
1) FULL Refund (Invoice Price exclude shipping)
2) Replacement of Item(s).
You may want to return your order with the following reasons with fullfilling couple of simple requirments for the return to be valid:
Reasons of Return
The Product is damaged during the delivery process
The product does not fucntion as described in its manufacturer specification
The specification of product received is not what customer ordered (E.g. Wrong Size or Color)
Missing Item(s) / Part(s)
Missing Items as indicated in the packaging
Does Not Fit
Customer received the size that ordered but found that does not fit
Website Technical Error
The product does not match website specifications, descripton, or images due to technical issue of website error
The general requirements of the returns are as below:
The item(s) only allow to request for retun WITHIN FOURTEEN (14) DAYS from the delivery date.
You are having the valid prove of the item(s) is purchased from Youmiki [E.g : Order Number, Invoice Number or Receipt Number]
The item(s) must be in New Condition and with Original Packaging along with all the accessories stated in the packaging
inclusive of manuals, warranty cards, certificates of authentication and others.
The product must NOT have been used / installed / had any data inputted
All Sealed Items must not be Opened.
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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.