Questions & Answers Ask Seller
We accept payment through Bank Deposit and Direct Transfer. Direct bank-in to our bank account (as stated below).
Account Holder Name :
RADIOTRONIC SDN BHD
ALLIANCE BANK : 100930010011721
*Please prepare these following details for us to verify the payment and for us to proceed next step.
- Full Name :
- Contact No. :
- Lelong ID :
- Payment Date :
- Bank Name :
- Confirmed Shipping Address :
- Details of Payment Made such as Deposit Slip and Bank Transfer full details.
2. Please check your personal details especially shipping address is correct.
We use POST LAJU to deliver Parcel/Package
Monday - Friday : 8.30am - 6.00pm
Saturday : 8.30am - 1.00pm
- We currently shipping within Malaysia only.
All orders will be shipped out within 1 - 3 business days upon receiving cleared payment.
For offline bank transfer, please allow additional 3 business days.
- All orders come with a tracking number. The tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.
- POSLAJU tracking: http://www.poslaju.com.my/track-trace-v2/
Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.
*We DO NOT send items on SUNDAY and PUBLIC HOLIDAYS.
Please read carefully terms and conditions before proceed
Delivery will be arranged after full payment received. We choose pos laju courier that provides tracking information so you will receive your item safe.
After payment confirmed, item will be delivered in 3-5 working days.
Undeliverable orders :
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original delivery fee, handling fee and 20% of the value of products as re-stocking fee. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our web site.
Parcel Loss, Damage and/or parcel not receive :
We do not responsible for any losses of parcel once the parcel pass to the delivery company for delivery. Please make sure the delivery address provided is correct and check contents before acknowledge receipt. In case any losses parcel happen or parcel not receive, we will provide the consignment bill copy as a proof of delivery, and you may proceed to claim the losses with the related delivery company. If item is received damage, please notify us within 24hours after item received and return the damaged item back to us within 7 days.
- Kindly email/contact us within 3 days if you find that item(s) delivered to you is (are) damaged, broken or defective.
- We will gladly accept returns of packages within 7 days of the order date.
- All purchase is not returnable exchangeable and refundable unless it is proven with manufacturing defect warranty is claimable.
- Only manufacturing defect or the mistake done by the seller side during the selling will be entertain.
- Delivery cost incurred for returning the item will be boned by the customer.
Please follow the steps mentioned below to return goods :
- Contact us first by email with detailed description and photos or videos if possible, and we will do everything possible to rectify the problem and make your shopping experience a positive one.
- We will advise you with possible resolutions.
- We will accept your requirement of returning if all the solutions are not workable.
- You must send the complete and original packing items to us immediately.
- We will inform you once we receive the returned goods.
Questions & AnswersDo you have any questions to ask merchant about this product Ask Seller
0.0 stars out of 5