Thanks for shopping at KB GameZone.
KB GameZone aims to deliver within the time agreed upon at purchase. We wll have your items shipped to you as fast as possible However, we are unable to guarantee that all orders will be delivered within the stipulated time frame .
If we are unable to meet the estimated delivery dates we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the carrier may leave a card giving you instructions on either re-delivery or collection.
To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact 010-3696133
All items sold are not refundable.
1. The warranty covers DOA (Dead on Arrival) and general manufacturing defects.
2. It does not cover any form of physical damage to the device unintentional or otherwise.
All orders are generally shipped within 3 working days (except public holidays). All shipments are through registered delivery services and are associated with tracking numbers. We will provide the tracking numbers for your shipments once it is on its way. Boxes are amply sized and your items are well-protected with additional padding.
For customers who require warranty support:
(1) Notify us of the fault at firstname.lastname@example.org
(2) Include the following details in your e-mail:
Date of purchase
Brand and model number
Details of the fault
(3) Write the Authorization Reference Number on your return-shipping label. Return shipping will be borne by the customer and we recommend that a registered delivery service (with tracking number) be used.
(4) The returned product must be accompanied with its original packaging and provided accessories. Any promotional items that were bundled with the product must be returned as well.
(5) Any returns without the original packaging or accessories will not be accepted.
(7) DOA items will be replaced if a claim is made within 7 days of the purchase. Claims made after that period will be considered as a standard warranty claim. Warranty repairs will take between 2-5 weeks.
If you are not entirely satisfied with your purchase, were here to help.
You have 1 weeks calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Unfortunately sale items cannot be refunded. Only regular price items can be refunded.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to you (or original method of payment). You will receive the money within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How To Return Your Item
To return an item to us, please mail it to the following address:
please contact (60) 10-3696133 / email@example.com
You can also contact us if you have any questions.
If you have any questions on how to return your item to us, contact us.
Please note: A Printed receipt is required for all returns and exchanges.
This page details how to return products purchased online at http://www.lelong.com.my/merchant/KBGameZone.htm
This pre-owned product has been carefully tested, and is guaranteed to work. If you are not completely satisfied, simply return the product within 7 days for your money back or identical exchange.
New product returns
Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturers warranty apply to defective video games systems and computer hardware after 30 days.
We do not accept returns of:
Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.