We accept a variety of payments - credit card payments (Mastercard/Visa only) and bank debits from your checking or savings account via NetPay.
For direct bank in or transfer customers, Our Bank Account Details as below :
Name: O and O selling and marketing
Name: O and O selling and marketing
Name; Ling Heng Hong
For PayPal transfer customers, our PayPal account as below :
Please do add on 4.5% if you wish to make payment by using paypal for the paypal service charge.
Domestic orders may be shipped using either PosLaju or bus. Actual rates for online orders will vary depending on the shipping location.
West Malaysia: RM8
East Malaysia (Sarawak):RM5
East Malaysia (Sabah):RM6
Please contact us for further information on international shipping charges.
O O is not responsible for any shipping fee, brokerage, customs fees, or country taxes. To save on taxes, restatements using lower values are permitted.
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
Please remember that once a package leaves our facility, we no longer have control of the item. However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit. No sales or shipping to minors or to adults intending to distribute or resell items to minors. All customers are responsible for knowing and following the laws which they reside in.
Since international laws are continuously changing we cannot keep up with what is legal to sell to our customers in other countries. It is up to the customer to be aware of their laws regarding ordering/receiving e-liquid/vape products. If items are confiscated by customs or their shipping carrier, we will not be held responsible for the confiscation of the items. Certain items cannot be shipped internationally. All batteries or devices with built in batteries cannot be shipped internationally.
Domestic orders usually take 1 to 3working days depending on which area you stay. International orders can take 6 to 10 working days to reach its intended destination for priority international or express international options. All time frames specified are only estimates from the carriers and are not guaranteed by them or us, O O. Please do not contact us regarding tracking unless you have not received your package within the specified time frames. We are working diligently to answer all your emails and trying to get your orders out as soon as possible.
Orders placed on Monday to Friday will be shipped by using PosLaju on the same day, excluding holidays.
Orders placed on Sunday and Saturday, will be shipped on the following working day, excluding holidays.
Track your parcel HERE. Or call 1300300300.
PosLaju website: www.poslaju.com.my
TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. ALL USERS OF THIS SITE AGREE THAT ACCESS TO AND USE OF THIS SITE ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS AND YOUR USE OF THIS SITE CONSTITUTES AN AGREEMENT ON YOUR BEHALF TO THE TERMS AND CONDITIONS OF THIS SITE AND OTHER APPLICABLE LAWS. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THIS SITE OR PURCHASE ANY PRODUCTS FROM THIS SITE
Any use of the terms "we, our, us, and company" refers to O O and its members, directors, officers, and employees. Any use of the terms "you, your, and user" refers to you, the consumer.
PLEASE BE ADVISED ^^- WARNING
Be advised that eliquid contains nicotine is illegal to sell in Malaysia and only should be used by anyone other than people of legal age who currently smoke tobacco cigarettes. Our products are meant solely as an alternative to smoking conventional tobacco cigarettes. Our products are not approved as a smoking cessation device. Our products are not meant to diagnose, treat, cure, or prevent any disease. Please see a qualified health care practitioner if you have any questions regarding your health. At this time, no clinical trials or toxicological tests have been performed on our vaporizers and its effects on the human body. Therefore we cannot contest directly to the safety of its use. This information is derived from what is currently known about the ingredients in the e-liquid used in the vaporizer. Our products should not be used by pregnant women, a woman who may become pregnant, children or those with medical conditions in which their doctors have advised them against the use of nicotine. If you do not currently smoke, you should not use our product. The information in this website is for educational purposes only and should not be relied upon as your sole source from which to base any decision. Please consult your licensed health care practitioner before making the decision to use a vaporizer. Personal vaporizers and all supplies related should be kept away from animals. Use at your own discretion and risk.
If, within 7 days of having received your product, you find that it shows some quality problems, you may return it for exchange. O O will responsible for shipping fee for returns within 7days provided the quality problems had been reported to O O within 7 days and with the confirmation for return by O O.
O O products are covered by our 1 or 3 month warranty from the date purchased by the original end-use purchaser. O O warrants that product, which when delivered to you in new condition in the original packaging and used under normal conditions.
The warranty does not cover Improper or Unreasonable use; Failure to follow operating instructions; accidents, excess moisture, lighting, power surges, connection to improper batteries/voltage supply, unauthorized alteration or modifications to the original device including refinishing or etching; loss of or damage to the vaporizer or its internal components, Cross threading the end caps is not covered; Dropping the device and causing internal damage is not covered. Using improper batteries or magnets on your batteries will void the warranty. Taking the device apart and removing internal components that can cause damage to internal components will also void the warranty.
If there are any problems, it should be reported to us within 24 hours of receiving your item. Beyond this period, we cannot replace the product for deep scratches, blemishes and fades. As with any products they can wear or scratch with daily use. To keep any mods/ra finish looking good, never store in a location where it can get scuffed or damage by keys, coins, or other objects that might come in contact and scratch the finish.
What we will do: during the warranty period we will repair or replace free of charge, any defective parts within a reasonable period of time.
When returning, you must contact us or email us at firstname.lastname@example.org. No packages will be accepted without the Invoice/Order number sent via email from the system. After inspecting and testing, we will return your product, or its replacement within 30 days. In your email and also in return parcel, please include a brief explanation of the problem.