Mane ‘n Tail
Last Updated @ 3/24/2014 1:33:18 PM
When will my order arrive?
Under normal circumstances, you get to receive your order within 1-3 business days (7 business days for East Malaysia) from the day you place your order and make payment.
For offline bank transfer, please allow additional 3 business days especially if it's a cheque payment.
Can I track the shipping?
Yes, you will be notified with the tracking number and courier engaged via lelong.com' s email after shipment done. You can check the shipping status via the site provided by respective courier.
Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.
What if I haven't received my order?
Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.
If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.