1. We are using PosLaju or other courier company for our parcel shipping. Please make sure your name, shipping address and contact number is correct. Please note PosLaju service do not ship to PO box address. All orders will be sent out during weekday except public holiday.
2.a) For in stock item, we ship out on the NEXT WORKING DAY if payment are received or cleared before 12noon. Courier company (PosLaju) normally take 1-2 days to make delivery to the address. Sabah and Sarawak may take 2-3 days to make delivery. (Except Saturday, Sunday Public Holidays)
2.b) For pre-order items, we ship out within 3 working days after the payment. Courier company (PosLaju/Others) normally take 7-9 days to make delivery to the address. Sabah and Sarawak may take 9-12 days to make delivery. (Except Saturday, Sunday Public Holidays)
3. For inter-bank or GIRO payment, the order will only be delivered once the transaction of payment is complete which usually takes about 3 working days.
4. All shipment will be carefully packed to avoid damage during the transit.
5. We will inform customer courier tracking number via Lelong Update Shipping Details once an order is shipped. You can enter the tracking number in PosLaju and click Online Shipment Tracking System to check your delivery status.
Note: Some Poslaju tracking links always shown NO RECORD FOUND, which is confusing, please ONLY track your parcels in below link or call 1300-300-300 for latest update.(http://www.pos.com.my/pos/appl/service/sub_poslaju.asp)
6. Delivery sometimes delay is out of our control. Delivery could be delayed due to addressee not around at time of delivery, location address, public holidays or delivery workload of Poslaju.
7. Please contact us if you did not receive your parcel after shipped. We will not responsible for parcel unclaimed after a month from the shipped date.
8. Delivery charges may vary depending on the products and weights. Some large volume / heavy weight item will have additional shipping charge to Sabah / Sarawak.
*Except for out of stock item
1. 3B Wonderland strongly respects to individual privacy and promises that all customer's information will be keep in confidential. We do not sell, trade and exchange our customer's personal information to third party.
2. All customers are told to fill-up all the personal information correctly as these information are needed for courier company to deliver your parcel on time. Those important information need to be fill-up, such as Name, Phone number, Email etc.
3. After been noticed your purchase order confirmation, please make payment within 2 days, otherwise your purchase order will be cancelled.
4. Regarding to our delivery method, please refer to link Delivery
5. Regarding to method of payment, please refer to link Payment
6. For any latest offer/promo code, please refer to link News
7. Regarding to our return policy, please refer to link T&C below.
8. For any inquiries please feel free to drop your message at our website or email us at firstname.lastname@example.org
All buyers are denoted to be agreed on all the rules and regulation stated above
All returns must be done within 7 working days from the date of receipt (Parcels must arrive at our office within 7 working days).
NO exchange or return is allowed because of sudden mind change
All orders placed using Discount code cannot be returned or exchanged.
Do note that Sale items and items purchased during promotion are not applicable for any returns/exchanges.
To be eligible for exchange or refund,
All return items must be in their original condition.
Major defect is discovered
Wrong item is delivered
Items which do not fulfill any one of the 3 criteria will be rejected duly.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Customers will be fully responsible for the postage charges involved in the exchange. Parcels have to be mailed back. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please wait for confirmation from us before sending your item back to us.
If you are not able to comply with the above requirements, 3B Wonderland reserves the right to refuse the exchange or refund.
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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.