OUR PRODUCT WARRANTY
We guaranteed that our products are 100% original and genuine. If at any time you discovered the product to be fake or non-original, you may return the product without any question asked. We will refund the full price you paid for the product, including any shipping charges. All we asked is you drop us a note to let us know why you think the product is not original.
If you are not happy with the product you ordered, you may return to us the product (unopened) and we will be glad to refund you the price you paid for the product (less any shipping charges). You will need to do this within 15 days from the order date.
OUR SHIPPING POLICY
We ship your items on the same day that you order them, as long as you place your order before 12pm noon. Orders received after 12pm noon will be shipped the next business day.
Depending on your location, your order will arrive 1-3 business days after it is processed. To keep you posted, we\u2019ll update your shipment at the shopping portals as soon as your order leaves our warehouse that will include a tracking number for your order.
All our orders ship from our facility in Sitiawan, Perak. We never drop-ship products. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in your order fulfillment.
OUR RETURN POLICY
We are proud of the quality of our products and want to make sure you are completely satisfied.
All Maxwell e-store purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any item you have purchased from us, you may return it within 15 days of the date of your order. The items can only be returned for refund if they are unopened and are in their original packaging. All shipping costs will be the responsibility of the customers. However, you may keep any free gifts that comes with the purchases.
When you receive your order, please check to make sure these items are in good condition, and let us know right away if there is a problem with your shipment. You may either PM (Private Message) us or email us
Once your return has been received, a credit or refund will be issued.
We will not be responsible for shipping and handling on returned items. We recommend using courier companies for returns as we cannot be responsible for items that do not arrive at our warehouse.
Initial shipping charges are not reimbursed except as stated in Our Product Warranty. Returns may be refused on an individual basis due to repeated patterns indicative of abuse.
OUR PERSONAL PRIVACY COMMITMENT
Personal privacy is critically important to us. Since we started our business, we have never sold, leased or shared any customer information with third parties. Your personal information remains entirely confidential.
OUR CUSTOMER SERVICE POLICY
We are also reachable by chat and email to answer questions and resolve issues with your order. Of course, nobody's perfect. We may get quite busy at times and we ask for a little patience. We'll do our best to take care of things promptly, efficiently and courteously - this is what our customers deserve!