For fast process, customer can also directly buy from us and reply email to us at firstname.lastname@example.org
Public Bank (JL Advance Consulting and Services): 3194444835
Maybank (Yong Jia Ling): 114067260819
CIMB Bank (Yong Jia Ling): 7058139341
After bank in, please email us at email@example.com,
payment details (like bank, account name, amount, date and time) or attached the bank slip:
Lelong Item ID or Order ID:
We ship out all items by using PosLaju courier service by default.
Delivery cut off time
For payment made before the cut off time, we will courier your item on the same working day. (*The cut off time will be 4pm)
Any payment made after cut off time we will courier your item out on the next working day.
Payment made on weekend (Saturday and Sunday), item will only be courier on the next working day (Monday).
Please contact us if your item not received after 3 working days by email us at firstname.lastname@example.org or Whatsapp/SMS 012-3328877
For latest PosLaju delivery status, please check at official Pos LajuTracking Site: http://www.poslaju.com.my/track-trace/
In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.
We allow combine shipping if buyers purchase multiple items from us and the shipping fee is calculated based on the actual weight. System will automatically calculate the combine shipping fee and show on the check out page.
Shipping fee will be discounted RM 6 if spending over RM 250 in a transaction.
Risk of Loss
All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.
All FREE GIFTS (food clip, dustcap, etc...) mentioned in product description is subject to availability while stocks last, if buyer concerning about free gift, please enquire before place order.
All sales are final unless the item is defective upon receipt.
Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.
Please take note that warranty does not cover:
Damages to item done deliberately or improper handling of it.
Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God. Modifying, repairing the product without written consent.
If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days.
Please keep the packaging well and return the goods as a whole.
We offer 7 days return period, with buyer paying the return postage.
XL Plus Size Mall will not be responsible if your shipment is lost or damaged during the return transit. However customer may claim the compensation for the relevant delivery company.
Once we have checked and confirm the goods/products, customer will received their refund or replacement within 7 business days after the confirmation.
Policy on Out-of-Stock Items
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
In this case we will contact you and we may ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.
The product was already out of stock when you made the order.
In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.
Please contact us for investigation before you return the item to us.
Whatsapp / SMS / Call : 012-3328877
Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.