Pro Studio Setup Package (Onsmo AT400W x 6 Lights Kit) Electric Backdr

Payment Method:

For delivery by courier services, please follow these steps strictly:

Dear Valued Customer,
Thanks for your interest in shopping with us. Purchasers shall agree to the terms and
conditions below before proceeding. Please follow the payment steps below closely.

STEP 1:
You can bank in the amount into our maybank account:
Bank: Maybank Berhad (Malaysia)
Account Holder Name: Bigbigstudio enterprise
Account Number: 507125146572
Email: sales@bigbigstudio.com

STEP 2:
Please send an email upon payment made to sales@bigbigstudio.com
Email the following items:
a) Scan copy of Transaction Receipt
b) Name
c) Shipping Address: (Please have a person to receive the item in the address (home or office)
provided. Re-delivery charges apply if the unit is returned to us and needs
to be re-delivered)
d) Contact Number: (Please provide a reachable number, incase courier company
needs to verify delivery details. Proling Technology will not be
responsible for delays caused by unreachable contact numbers.
Re-delivery charges apply if the unit is returned to us and needs
to be re-delivered).

STEP 3:
Goods will be dispatched within 48 hours after payment is received. Tracking number
will be sent to your email address. More than 90% of the delivery reached our customers
the next working day.

Remark: Please be informed that the courier process is fully handled by gdex. A
tracking number will be provided. No cancelation of purchase will be entertained after the goods are
dispatched. Please contact us if you did not receive the tracking number within 2 working
days. Should you face any problem, you are most welcomed to contact me at 011-
10641257. For East Malaysia, courier process is handled by Pos Laju.

You can view our customers' feedbacks and obtain more information here:
http://www.photomalaysia.com/forums/showthread.php?48423-WTS-Studio-Lighting-Equipments-Store-by-www-bigbigstudio-com

For Peninsular Malaysia - We are using courier company GD EXpress which will reach you 1-2 working days.

For East Malaysia - We are using courier company Pos-Laju which will reach you 1-2 working days. For East Malaysia, kindly email us at sales@bigbigstudio.com for the shipping fee.

bigbigstudio.com return policy

BigBigStudio.com strives to insure that our customers receive only the highest quality service and merchandise. All products sold through bigbigstudio.com are new unopened, unless otherwise indicated (i.e. Close Out section of the web site). We stand by every product we sell and we pride ourselves on providing our customers with the best product on the market. We realize that at times you may need to return an item to us. To insure proper credit for your returns, please adhere to the following:

RECEIVING YOUR ORDER

· PLEASE COMPLETELY INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT.

· BE SURE TO KEEP YOUR ORIGINAL INVOICE RECEIPT. DO NOT FILL OUT WARRANTY CARDS UNTIL YOU ARE CERTAIN THAT YOUR MERCHANDISE IS IN GOOD CONDITION AND COMPLETE. DO NOT THROW AWAY ANY OF THE MANUFACTURER'S PACKING MATERIALS.

· READ INSTRUCTION MANUAL THOROUGHLY BEFORE TESTING YOUR NEW EQUIPMENT.

DEFECTIVE PRODUCT RETURNS:
If you receive a product that is defective out of the box, we will happily replace your product without any cost to you. All defective returns must be made within 7 days of receipt of product.

· All Defective Product Returns must have an RA form completed and enclosed in the shipping carton and the RA shipping label taped on the exterior of the shipping carton or the package WILL be refused. Please contact Jay at bigbigstudio.com at +6016four84125seven to receive a return authorization (RA) number and further instructions on your Defective Product Return.

· Bigbigstudio.com is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual.

· Full manufacturers warranties are supplied with merchandise purchased from bigbigstudio.com. Please call if you have any questions regarding the repairs or services covered under a manufacturer warranty.

· Bigbigstudio.com policies and procedures may not at all times comply with BigBigStudio inc. retail store policies. Please see store or call for details.

UNOPENED PRODUCT RETURNS:
If you receive a product that you decided against or it is not what you needed and is unopened, you can return it for exchange or refund* within 14 days of receipt of product.

*refunds will be issued for the amount of the product less the 5% credit card processing fees and any manufacturers restocking fees that may apply. Shipping charges will not be refunded.

1. All Unopened Product Returns must have an RA (Return Authorization) number clearly written on the outside of the shipping carton or the package WILL be refused. Please contact Jay at bigbigstudio.com at +6016four84125seven to receive a return authorization (RA) number.

2. To assure full credit is issued, all items must be returned in ORIGINAL condition. All warranty cards, product manuals, etc. must be in ORIGINAL unaltered condition. Do not tape or deface manufacturers original (product) cartons. Please write the RA number in a visible spot on the outside of the shipping carton. Returns that are received in other than ORIGINAL condition will NOT be accepted or returned. SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.

3. Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Ship item back by the most convenient means. We suggest you ship by an insurable method. Please enclose a “copy” (keep original) of your sales receipt.

4. We will accept returns within 14 DAYS FROM THE DATE OF RECEIPT on UNUSED and UNOPENED items. WE CANNOT ACCEPT RETURNS ON SENSITIZED MATERIALS, USED OR OPENED ITEMS as we guarantee our products as new and uncompromised.

5. Credit for returns are normally processed within 3 business days from the date we receive the merchandise. Credit will be applied to the credit card given online when the original order was placed. Exchanges can easily be arranged by contacting Jay at bigbigstudio.com at +6016484125seven

6. Bigbigstudio.com policies and procedures may not at all times comply with BigBigStudio inc. retail store policies. Please see store or call for details.

SPECIAL ORDER RETURNS:
If you order a product that is not a regular stock item in our store and you wish to return it, we will happily exchange or refund* your credit card. There will be, however, a 15% to 20% restocking fee for us to send the product back to the manufacturer. This fee is determined when we contact the manufacturer and notify them of the return. Since we do not stock special order items, the manufacturer will charge us to ship the product back to them.

*refunds will be issued for the amount of the product less the 5% credit card processing fees and any manufacturers restocking fees that may apply. Shipping charges will not be refunded.

1. All Special Order Returns must have an RA form completed and enclosed in the shipping carton and the RA shipping label taped on the exterior of the shipping carton or the package WILL be refused Please contact Jay at bigbigstudio.com at +6016four84125seven to receive a return authorization (RA) number.

2. To assure full credit is issued, all items must be returned in ORIGINAL condition. All warranty cards, product manuals, etc. must be in ORIGINAL unaltered condition. Do not tape or deface manufacturers original (product) cartons. Please write the RA number in a visible spot on the outside of the shipping carton. Returns that are received in other than ORIGINAL condition will NOT be accepted or returned. SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.

3. Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Ship item back by the most convenient means. We suggest you ship by an insurable method. Please enclose a “copy” (keep original) of your sales receipt.

4. We will accept special order returns within 14 DAYS FROM THE DATE OF RECEIPT on UNUSED and UNOPENED items. WE CANNOT ACCEPT RETURNS ON SENSITIZED MATERIALS, USED OR OPENED ITEMS as we guarantee our products as new and uncompromised.

5. Credit for returns are normally processed within 3 business days from the date we receive the merchandise. You will be contacted with the restocking fee before credit is completed. Credit will be applied to the credit card given online when the original order was placed. Exchanges can easily be arranged by contacting Please contact Jay at Bigbigstudio.com at +6016four84125seven

6. Bigbigstudio.com is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual.

7. Bigbigstudio.com policies and procedures may not at all times comply with BigBigStudio inc. retail store policies. Please see store or call for details.

OPENED OR USED PRODUCT RETURNS:
At BigBigStudio, we pride ourselves on the quality and consistency of the product and service we provide our customers. We stand by the fact that we sell only new, unopened, unused products that we order directly from the manufacturer. Our customers expect, and will always receive, the highest quality product when ordering with BigBigStudio. Therefore, we are unable to accept returns on opened or used merchandise. If you should have any further questions regarding this policy, Please contact Jay at bigbigstudio.com at +6016four84125seven

bigbigstudio.com return policy

BigBigStudio.com strives to insure that our customers receive only the highest quality service and merchandise. All products sold through bigbigstudio.com are new unopened, unless otherwise indicated (i.e. Close Out section of the web site). We stand by every product we sell and we pride ourselves on providing our customers with the best product on the market. We realize that at times you may need to return an item to us. To insure proper credit for your returns, please adhere to the following:

RECEIVING YOUR ORDER

· PLEASE COMPLETELY INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT.

· BE SURE TO KEEP YOUR ORIGINAL INVOICE RECEIPT. DO NOT FILL OUT WARRANTY CARDS UNTIL YOU ARE CERTAIN THAT YOUR MERCHANDISE IS IN GOOD CONDITION AND COMPLETE. DO NOT THROW AWAY ANY OF THE MANUFACTURER'S PACKING MATERIALS.

· READ INSTRUCTION MANUAL THOROUGHLY BEFORE TESTING YOUR NEW EQUIPMENT.

DEFECTIVE PRODUCT RETURNS:
If you receive a product that is defective out of the box, we will happily replace your product without any cost to you. All defective returns must be made within 7 days of receipt of product.

· All Defective Product Returns must have an RA form completed and enclosed in the shipping carton and the RA shipping label taped on the exterior of the shipping carton or the package WILL be refused. Please contact Jay at bigbigstudio.com at +6016four84125seven to receive a return authorization (RA) number and further instructions on your Defective Product Return.

· Bigbigstudio.com is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual.

· Full manufacturers warranties are supplied with merchandise purchased from bigbigstudio.com. Please call if you have any questions regarding the repairs or services covered under a manufacturer warranty.

· Bigbigstudio.com policies and procedures may not at all times comply with BigBigStudio inc. retail store policies. Please see store or call for details.

UNOPENED PRODUCT RETURNS:
If you receive a product that you decided against or it is not what you needed and is unopened, you can return it for exchange or refund* within 14 days of receipt of product.

*refunds will be issued for the amount of the product less the 5% credit card processing fees and any manufacturers restocking fees that may apply. Shipping charges will not be refunded.

1. All Unopened Product Returns must have an RA (Return Authorization) number clearly written on the outside of the shipping carton or the package WILL be refused. Please contact Jay at bigbigstudio.com at +6016four84125seven to receive a return authorization (RA) number.

2. To assure full credit is issued, all items must be returned in ORIGINAL condition. All warranty cards, product manuals, etc. must be in ORIGINAL unaltered condition. Do not tape or deface manufacturers original (product) cartons. Please write the RA number in a visible spot on the outside of the shipping carton. Returns that are received in other than ORIGINAL condition will NOT be accepted or returned. SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.

3. Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Ship item back by the most convenient means. We suggest you ship by an insurable method. Please enclose a “copy” (keep original) of your sales receipt.

4. We will accept returns within 14 DAYS FROM THE DATE OF RECEIPT on UNUSED and UNOPENED items. WE CANNOT ACCEPT RETURNS ON SENSITIZED MATERIALS, USED OR OPENED ITEMS as we guarantee our products as new and uncompromised.

5. Credit for returns are normally processed within 3 business days from the date we receive the merchandise. Credit will be applied to the credit card given online when the original order was placed. Exchanges can easily be arranged by contacting Jay at bigbigstudio.com at +6016484125seven

6. Bigbigstudio.com policies and procedures may not at all times comply with BigBigStudio inc. retail store policies. Please see store or call for details.

SPECIAL ORDER RETURNS:
If you order a product that is not a regular stock item in our store and you wish to return it, we will happily exchange or refund* your credit card. There will be, however, a 15% to 20% restocking fee for us to send the product back to the manufacturer. This fee is determined when we contact the manufacturer and notify them of the return. Since we do not stock special order items, the manufacturer will charge us to ship the product back to them.

*refunds will be issued for the amount of the product less the 5% credit card processing fees and any manufacturers restocking fees that may apply. Shipping charges will not be refunded.

1. All Special Order Returns must have an RA form completed and enclosed in the shipping carton and the RA shipping label taped on the exterior of the shipping carton or the package WILL be refused Please contact Jay at bigbigstudio.com at +6016four84125seven to receive a return authorization (RA) number.

2. To assure full credit is issued, all items must be returned in ORIGINAL condition. All warranty cards, product manuals, etc. must be in ORIGINAL unaltered condition. Do not tape or deface manufacturers original (product) cartons. Please write the RA number in a visible spot on the outside of the shipping carton. Returns that are received in other than ORIGINAL condition will NOT be accepted or returned. SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.

3. Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Ship item back by the most convenient means. We suggest you ship by an insurable method. Please enclose a “copy” (keep original) of your sales receipt.

4. We will accept special order returns within 14 DAYS FROM THE DATE OF RECEIPT on UNUSED and UNOPENED items. WE CANNOT ACCEPT RETURNS ON SENSITIZED MATERIALS, USED OR OPENED ITEMS as we guarantee our products as new and uncompromised.

5. Credit for returns are normally processed within 3 business days from the date we receive the merchandise. You will be contacted with the restocking fee before credit is completed. Credit will be applied to the credit card given online when the original order was placed. Exchanges can easily be arranged by contacting Please contact Jay at Bigbigstudio.com at +6016four84125seven

6. Bigbigstudio.com is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual.

7. Bigbigstudio.com policies and procedures may not at all times comply with BigBigStudio inc. retail store policies. Please see store or call for details.

OPENED OR USED PRODUCT RETURNS:
At BigBigStudio, we pride ourselves on the quality and consistency of the product and service we provide our customers. We stand by the fact that we sell only new, unopened, unused products that we order directly from the manufacturer. Our customers expect, and will always receive, the highest quality product when ordering with BigBigStudio. Therefore, we are unable to accept returns on opened or used merchandise. If you should have any further questions regarding this policy, Please contact Jay at bigbigstudio.com at +6016four84125seven