1. Please ensure your delivery address is 100% correct for you to receive your items.
2. We will let you know the tracking number once parcel is posted.
3. You may check your tracking number at following location:
Order Processing Time
- The order process time is 1 to 3 working days and some items can be processed within 48 hours (please refer to each product page)
- If there has anythings cause the shipment delay, we will email you.
- If you are not receive the item within estimated working days after we shipped, please email us at firstname.lastname@example.org.
Estimated Delivery Date
By Courier Services (Pos Laju / SkyNet Courier Service)
- Peninsular Malaysia: Next 2 to 5 business days from delivery day
- East Malaysia: Next 5 to 8 business days from delivery day
Delivery sometimes delay is out of our control. Delivery could be delayed due to addressee not around at time of delivery, location address is out of service area, public holidays or delivery workload of Courier Service.
- We will update the tracking number at the lelong order between 7pm to 10pm on the delivery day
- Please take note that most courier system is not updated online instantly, we advice you to check after 24 hours after receiving the tracking number.
- All sales are final unless the item is defective upon receipt.
- Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. My Toy Paradise will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 days after the confirmation.
Please return your purchase to the following address:
B-02-04, PPR DESA PETALING, JALAN 3/125C,
TAMAN DESA PETALING, 57100 KUALA LUMPUR.
Please contact us at email@example.com or 016-7151281 / 017-3612282 if you have any questions or doubts.
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