Our item will send to you on the every Monday till Friday except live stock will not send out Thu and Friday after we have receive your payment and receive your email regarding your particulars and payment info. Combine shipping is allowed.
Dead on Arrived Policy
*We do provide DOA guarantee for all the livestock we shipped.
*Any casualties claim must be made within 24 hours upon received.
*A clear picture showing the quantity of the casualties is needed BEFORE unpack the breathing bag.
*We will not liable to any casualties claim if not picture are presented or excess 24 hours.
*We provide 100% refund for the casualties. (excluded postage)
*Buyer need to top up the postage if resend are required.
*Extra postage will be refund inside the packages.
Replace and Refund Policy
All items are subject to careful inspection before they are delivered, so quality of our products is guaranteed and damage is rare. However, if you are not happy with the quality or the item happens to be faulty, please contact or email to our company within 2 days of delivery with photos of the damage. We will take this record for a reference purpose to improve our services.
Our company stuff will assess the damage and, if authorized, they will arrange to collect the item from you or send you a replacement. If the item runs out of stock, we will give you a refund.
If you are having a problem and dissatisfied with the response from the store support, please report to us.
When you request for a replacement, we reserve the right to understand the reason behind it.
When you receive your item, we recommend you to check your item immediately before signing the delivery form, to confirm that the delivered items are in good conditions.
We hold the rights to refuse a replacement or refund if an item are worn or have been used.
If the item runs out of stock, will email you to schedule a refund.
Following advice from our company support team, we will issue the refund in full straightaway after receive the receipt of the item, and should be credited to your specified Bank account within 14 working days.
A refund is not approved with any item lost during delivery.
Please return your purchase to the following address:
19, Munshi Abdullah, 10460 Penang
Still Need Help?
As per our pledge and promise to you, we will always stand-by and happy to serve you with any question and concerns you may encountered regards to our Return and Refund Policy. Do feel free to reach us through:
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.