Gently soothe and calm your sensitive and stressed scalp.
Redken Soothing Balance Shampoo gently soothes and calms your sensitive and stressed scalp. This relief shampoo will gently cleanse while removing impurities from your scalp and hair.
It contains eucalyptus and liquorice extracts to instantly help relieve scalp tension and provide a lasting soothing effect. Formulated with Redken's exclusive Calming Suspension technology, it will de-stress while moisturises and rebalances your scalp.
Direction of use
Apply Redken Soothing Balance Shampoo to your wet hair.
Massage into lather
Repeat if desired.
Last Updated @ 3/7/2016 5:45:07 PM
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We deliver via :
Poslaju / Ninja Van / GDEx
We normally ship within 48 hours to our shipping agents warehouse. Please use our agents tracking website to trace your parcel(s) location.
Poslaju e.g. EF184993888MY ( http://www.poslaju.com.my )
Kangaroo Worldwide Express e.g. 805959595 ( http://track.kangaroo.com.my )
Delivery Time Frame:
2 - 4 work days
Terms Conditions / Warranty
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We works hard to ensure that stock is on hand for delivery, but availability of a listed item is subjected to change due to high-demand of said item. In the event of out of stock situation, We will grant you a full refund inclusive of shipping fee within 5 working days.
Non-delivery of Order
If you do not receive your order after 14 working days Domestic or 21 working days International (not including custom clearance). Do contact us and we would be happy to help you.
If you received your items that has been damaged or missing from order, kindly contact us immediately within 3 business days from receipt date.
For damages, please provide description and photos of the damaged item as well as the condition of any packaging and report to We customer support within 3 work days at +603 2141 0944 or send email to enquiry@We. But please keep all items, boxes, and packing material shipped exactly as you received it for inspection. Our customer support will advise you the next step.
For missing items, kindly make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. On occasion, small items are packed into other items to protect it from damaged during shipment. Please check the tracking status to confirm that all packages have been delivered with provided tracking number before you proceed filing a report with us.
The processing orders at We are run promptly to ensure you receive your items the soonest as possible. Therefore, no cancellation or change will be accepted once your order has been processed by us.
We warrants only to the original end user that the products and parts will be free from defects in material and workmanship for the applicable warranty periods. Warranty periods to be determined commencing upon the date of invoice to the end user.
NOTE: Warranty does not covers international purchase.
What May Void the Warranty
The limited warranty shall be null and void in the following circumstances:
1. Unexpired items, improper use or installation, failure to conduct regular maintenance or cleaning, or damaged by negligence and accident by the end-user or third party; or
2. Modification or repair by the end-user or any unauthorised service provider; or
3. Failure to use only genuine parts approved by WE; or
4. Failure by the end user to follow the Return Appointment Process set forth below.
Return Appointment Process
As a condition precedent to the above Limited Warranty, the end user must:
1. Ship the items being returned to We, and pay for the return shipping charge which is claimable from We.
2. Pack the items being returned in the original packing carton or equivalent. Damage in transit is end user ;€™s responsibility and may cause to void the warranty claim.
We will pay shipping charge to return products or parts covered by this Limited Warranty. However, if We determines in the exercise of its reasonable but sole discretion that the product or part returned for warranty service is not defective, or does not otherwise qualify for warranty service, end user shall be liable for all costs of handling and transportation.
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