Our Delivery cut off time is on 10am during business day.
If you make payment to Netpay or direct to seller on or before 10am during weekday, we will proceed your order on the same day . Usually we take 3-4 days ( business day ) to deliver your order . Saturday , Sunday and Public Holiday is not our business day .
Maximum Five Business Days Shipping*
In most cases we are able to ship the same day OR next business day (Monday - Friday), provided the order is placed before 12.00pm. We cannot guarantee this but make every efforts to do so. If any order not able to manage ship out within 5 business days, we are willing to FULLY REFUND.
This is our major commitment to our customers.
*Domestic shipment (Within Malaysia): Shipping may take 3-4 business days from the date of shipment.
Five Business Days Shipping does not apply to:
Orders placed on Saturdays, Sundays, or holidays.
Orders for large props or Special Order items.
How are shipping and handling charges determined?
Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered,
secured wrapping and packing cost, also handling cost from our warehouse to Pos office.
We are not only handle your order speedy, but secure to minimize your chances of loss irritation.
We will update daily shipment status every business day .
Buyers will be inform by Lelong e-mail and SMS once we updated.
When your shipment arrives:
When you receive your shipment, please open and inspect merchandise on the same day as delivered.
Try on any wearable items and if there are issues please contact us immediately.
Package / Merchandise that arrived damaged in transit must be reported to us the same day.
Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.
Please read and understand our Terms Conditions prior purchase:
1. All items are quoted in Malaysia Ringgit, postage fee is excluded.
2. We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.
3. All items price are non-negotiable.
4. Full refunds guarantee in case of out of stock.
5. There might be some color difference compare with actual items due to lighting and monitor setting.
6. Due to human measurement method is used, there might be 1-2cm variation. This will be considering as normal.
7. We only accept NetPay, credit card, cash bank-in or online transfer for payment through the above mentioned bank account.
8. All items are thoroughly inspected before delivery. We will fully responsible if the product(s) damaged on arrival due to delivery mishandling. Please report to us via email within 48 hours from the time of package arriving. Any report after 48 hours shall not be entertain.
9. We will ship out your item within 3 working days. We will contact you if the shipment will later than 5 working days. A shipment tracking reference also will update on lelong after item posted out. In case any parcel is return to us, buyer have to bear the postage charge by sending back the parcel.
10. We reserve the right to amend our terms and conditions without prior notice when it deemed necessary.
11. We have all right to reject the order even after buyer had paid through Netpay or direct
paid to us , We will refund all the money once we reject the order .
If you cannot accept this , please do not place order .
12. By placing an order with us, you agree to be bound by the Terms Conditions.
Warranty Policy :
1. Seven days warranty against manufacturer defect.
2. Product with electronic devices come with 7 days warranty from the date you sign and received the item based on the courier tracking system, example, you sign and receive the parcel on 1st Jan 2015, so the 7 days warranty valid until 7th Jan 2015 at 11.59pm. Any buyer contact us after this 7 days period will not be entertain.
3. We do not responsible for any damaged, lost or delayed by the courier company.
4. For manufaturer defect item, you may request for exchange within 7 days. Buyer have to send it back to us and the charges will be bear by BUYER.
5. Buyer have to responsible to track their item with all courier services, we will not hold any responsible if the parcel return back to us, BUYER have to pay another shipping charges in order to resend back the item.
Important Note :-
1. If buyer is look for perfection or too demanding , please do not buy here . We are not ready to serve this catagory of customer .
2. We welcome customer direct communicate with us to resolve any dispute . As we are trusted and reliable customer can be reached easyly .
By placing an order with us , you agree to be bound by our terms and conditions.
Return Policy :
1. Buyer must inform us within 7 days upon receiving / signing the courier slip, we will not entertain any return after 7 days.
2. Buyer must return back to us in original condition with tracable postage method, and the postage charges must bear by BUYER
3. You can choose to exchange for another item, or request for refund, we will bear the return postage charges if you choose for exchange another item. For refund process, please refer to below.
4. In case of refund, we will only refund the product amount / value, shipping charges will not included in the refund, example : You buying a RM12 product with RM6 postage, we will only refund RM12
5. Buyer have to re-send back the item to us for exchange or refund, and the postage charge is bear by BUYER although it is a manufacturer defect product, we'll only refund after received the product, we understand that the malfunction product cannot be use, but we also need buyer to send it back to us, this is to avoid buyer misuse of the return policy by keeping the product and at the same time get the refund.
6. We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.
7. For all electronic/electric products , manufacturing warranty period is 10 days by default . If found is manufacturing defect , we will exchange one for you is stock is available . If stock is not available we will refund .
8. All non electronics product , the manufacturing warranty period is 3 days by default after receive ( by proof of poslaju / any courier service post ) .
9. We cannot accept taking difference source of products to compare with our product to judge the product quality . If customer very concern on this , please do not buy here .
By placing an order with us, you agree to be bound by the return policy terms and condition
Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.