San-X Character ☆ Rilakkuma
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We encourage our customer to make payment via NetPay for fastest and secure transaction.
To ensure our beloved customer receive the product in fastest and safest way. We will be using well known courier service and delivery the product to your doorsteps.
Courier Service included are:
- POS Laju
Ta Q Bin
Our delivery cut off time will be 10PM, order placed before 10PM will be collected by courier on the next working day and you can expect the product reach your doorstep on third day onward. Please allow us 5 working days to deliver your product.
By placing an order, you are offering to purchase a product by following default process in Lelong.my website and subject to the following terms and conditions.
In your order details you will receive an Estimated Delivery Time before purchase the item, this is not a guaranteed delivery time for your order as processing time and transit time shall take into consideration and we have limited control on courier site.
Pricing and Availability
Whilst we try and ensure that all details, descriptions, images and prices found in our web store are correctly displayed, errors may occurs. In the event we discovered any error in the price or detail of any goods which you have ordered, we will inform you as soon as possible by giving you an option to reconfirm your order at correct price or detail, or we may cancel it without prior notice. If the order is cancelled due to errors, any paid amount will be fully refunded to your user account. We are under no obligation to fulfil your order if the order the price or detail displayed in our website is incorrect even after we’ve acknowledged your order via private message (PM) in your Lelong.my account.
You can make payment through our payment gateway provider, NetPay, or other form of payment methods found in our web store. Please submit payment notification if you choose to make payment via online transfer, cash deposit, cheque deposit or ATM transfer without using the payment gateway to avoid order delay.
The Website may contain typographical or other form of errors. We reserve the right to correct any errors without prior notice.
Teddy Bear Lab Enterprise reserves the right to change the terms and conditions without prior notice given.
All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 days of receipt with your shipment number, product code, your name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.
What is an unsatisfactory item?
- Item with manufacturing defect.
- Wrong item that was not in order.
- The item is your responsibility until it is returned us. It must be returned to us in its original condition.
- The cost of returning the item to us is your responsibility.
- The item must be returned to us within 7 days of receipt.
- A manufacturing defect does not include stray threads or removable dirt.
- If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange. (e.g after washing the item and/or has obtained stains from elsewhere or damaged after washing)
Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.
Postages incurred for sending the items with issues back to us with be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifiying the issues.
If the new piece of item is not available for exchange you will be refunded via internet banking, you may require to provide us your banking account for refund purposes.
We do not allow exchange to a new piece of item which is not in your previous order at all.
Teddy Bear Lab Enterprise reserves the right to refuse any returns if they do not meet our return requirements.
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